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News & Commentary
Content tagged with Claims posted in February 2013
Poor Insurance Customer Experience May Drive Away Customers - Capgemini Report
News  |  2/27/2013  | 
Catastrophes have blunted improved underwriting results across geographies, and two out of three customers are at risk of retention with only a neutral or negative customer experience.
Hurricane Sandy Proved A Perfect Storm To Test Insurers' Mobile Capabilities
News  |  2/13/2013  | 
Wide use of mobile technologies lets insurers engage better with claimants, adjusters and others across a spectrum of communications, business continuity and claims handling activities.
Allstate Says 95% of Sandy Claims Settled, but Rate Hikes Likely
News  |  2/7/2013  | 
Allstate Corp's quarterly profit fell 45 percent on losses from superstorm Sandy, but the home and auto insurer said it has paid out about 95 percent of Sandy claims and is seeing rate increases across businesses.

5 Years, 5 Top Disruptors, One 800lb Analytic Gorilla - Novarica Study
Commentary  |  2/1/2013  | 
Big Data and analytics are implicated in four of the respondents' top five business disruptors and explicitly identified as comprising the fifth.

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