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New York Life Announces Two Tech Appointments
Cara-Anne Gagliano is appointed a VP in charge of application development, and former Novarica analyst Don Desiderato is officially announced as leader of the company's investment division's tech operations.
Addressing David Brooks' Data Skepticism at the New York Times
Decision making is never fundamentally about available information, but rather the questions one is able to ask about it.
Poor Insurance Customer Experience May Drive Away Customers - Capgemini Report
Catastrophes have blunted improved underwriting results across geographies, and two out of three customers are at risk of retention with only a neutral or negative customer experience.
Black Swan Events Give Insurers Occasion to Improve Service and Efficiency
With extraordinary events becoming common, insurers can create cost savings and operational efficiencies and customer service improvements by integrating disaster response with day-to-day operations.
Erie Names Former Marketing Exec SVP in Charge of IT Infrastructure, Services
Keith Kennedy is named senior vice president for strategic and integrated services.
How is Insurance Technology Like Downton Abbey?
The great English house is a legacy system embedded in an institution with a history of hostile takeover. Its survival depends on accessing new talent and reorienting itself to understand its mission from an outside-in perspective.
Aetna Launches Document Capture App for International Claims
The app allows insureds to upload pictures of their documents.
6 Characteristics of an Insurance Digital Enterprise
The modern insurance enterprise begins with a shift to systems of engagement from systems of record.
Video: AIG's Benmosche Talks Data and Risk Management
In a CNBC interview, the AIG CEO says that the company is using data to develop products with better margins.
Ex-Infosys Exec Says Outsourcing Billing Should Be Based on Outcomes
A former Infosys Ltd
executive is challenging the IT outsourcing industry's billing
model by charging for results instead of basing fees on the time
and labour put in by the armies of staff working for India's big
firms.
IBM Kicks Off Expanded Mobile Strategy
International Business Machines
unveiled its expanded mobile strategy on Thursday in an effort
to gain an advantage over rivals amid a proliferation of devices
such as smartphones and tablets.
Health Insurers Notified of Must-Offer Benefits Under Healthcare Reform
The Obama administration on
Wednesday issued its long-awaited final rule on what states and
insurers must do to provide the essential health benefits
required in the individual and small-group market beginning in
2014 under the healthcare reform law.
Tapping the Benefits of Text Mining for Fraud
Text analytics can bridge the gap between structured and unstructured data, opening up the benefits of text mining for fraud detection.
WellPoint Sees Telehealth As First Mobile Step
Wellpoint's app, LiveHealth Online, which lets patients reach doctors without an office visit, is expected to be mobile-ready by the end of the year.
Badass Diamond Heist Boosts Case for Loss Control Tech
Thieves found holes in the heavy surveilled diamond supply chain and made off with $50 million in gems.
Mobile: The Road Ahead for Insurers
The insurance industry has begun to provide relevant mobile capabilities to customers and distributors, but carriers must develop strategies of engagement beyond mobile that embrace the data processing implications of 'the Internet of things.'
Aviva Goes With Smartphones For Usage-Based Insurance
The Aviva Drive smartphone app records 200 miles of driving behavior, letting the insurer provide a policy discount.
What Start-Up MetroMile Teaches About the Future of Insurance
The non-traditional competitor's use of telematics, data visualization and customer engagement pioneers the virtues of the insurance digital enterprise in a creative, technology-driven business model.
U.S. to Operate 26 State Health Exchanges with Little Local Help
The Obama administration said
on Tuesday that it will operate federal online health insurance
marketplaces in 26 of the 50 U.S. states with little or no input
from local state officials.
Maker's Mark's Lessons for Insurers and Vendors
Attention to customer expectations can result in companies ending up in a better place than they were before they ran into trouble, as Insurity’s experience shows.
70% of Auto Insurers Plan Some Form of Usage-Based Insurance: SMA
Of the companies that responded to an SMA survey on usage-based insurance practices, all of them offer some sort of premium discount.
Irish Life Sale to Great-West Life Will Cut Sovereign Debt
Ireland's sale of Irish Life to
Canadian life insurer Great-West Lifeco will help push
the government's debt below 120 percent of GDP this year, the
country's finance ministry said on Tuesday.
When Designing Insurance Apps, Consider the Intent
Insurance apps, intended to give insurers easier access to data, haven't made enough of an impact to be deemed particularly useful. Why?
Aetna Names New Leader for Health Information Exchange Division Medicity
Nancy Ham has experience in health insurance analytics.
FIO Modernization Report 13 Months Late, Along With Other Deliverables
HFSC urges FIO to deliver "long overdue" reports and says it will work to limit the FIO from imposing unwarranted or excessive data collection burdens on the insurance sector or on small insurers in particular.
Dubai Financial Hub Sees Growth in Asia, Africa Business
The Dubai International Financial
Centre, a business zone, says it aims to double the number of
companies there over five years by serving as a base for
business with China, south Asia and Africa, not merely the Gulf.
Anticipating The Future Of Mobile In Insurance
A world of increased connectivity has rendered the humor of shows like ‘Seinfeld’ obsolete, and threatens to upend insurers as well.
Fireman's Fund Taps Wolters Kluwer for Insurance Compliance Solutions
Wolters Kluwers' NILS INsource and NILS INcompass solutions will help Fireman's Fund's compliance team simplify regulatory research while ensuring relevant regulatory changes are being implemented throughout the company.
Beyond Price: Reaching, Engaging and Retaining Insurance Customers
Even in auto insurance, the impact of price-driven insurance buyers can be overestimated, according to a McKinsey survey. Ovum emphasizes the important of knowing the customer and crafting a satisfactory experience.
What Defines a 'Mobile' Insurance Capability?
For insurers, the number of initiatives that fall under the "mobile" umbrella is increasing, thanks to the "internet of things."
Hurricane Sandy Proved A Perfect Storm To Test Insurers' Mobile Capabilities
Wide use of mobile technologies lets insurers engage better with claimants, adjusters and others across a spectrum of communications, business continuity and claims handling activities.
New WellPoint CEO Has Been at Center of Healthcare Industry's Transformation
Joseph Swedish, a 40-year healthcare industry veteran, is charged with driving collaboration with providers to improve outcomes and reduce the costs of care.
Cigna Releases First Two Mobile Apps
The health insurer's first two native mobile apps include a standard policy-servicing offering and a "for fun" video app.
Realizing Insurance IT Value Requires New Tools, New Mindset
Insurers typically spend three to five percent of their revenue on IT, but they spend only a very small fraction of that on determining if they are maximizing their investment. That needs to change.
Most Midsize Insurers Lack Mobile Device Management for BYOD: Novarica
While about three-quarters of large insurers use mobile device management software for their BYOD-enabled employees, the reverse is true for midsize insurers.
Insurance Customer Diversity Means Increased Expectations, Opportunities
To determine growth opportunities, insurers need to gain customer insight on the varying heterogeneous segments within existing and new markets.
6 of the Best Insurance User Experiences
Corporate Insight has honored several insurers for their user experiences on different types of web properties.
What Matters in IT, Part 2: Solving Legacy with ACM
While other approaches may ultimately provide a technical solution, continuous migration is the only practical way to deal with the legacy dilemma.
Making ERM Part of an Insurer's Culture Requires People, Not Just Technology
Effective risk management is not about trying to avoid risk; it is about striking a balance between minimizing risk and maximizing reward.
Obama Nominates Tavenner to Lead Medicare and Medicaid
President Barack Obama on
Thursday renominated one of his top healthcare advisers to lead
the federal agency responsible for overseeing Medicare, Medicaid
and the implementation of his 2010 healthcare reform law.
Travelers' Asbestos-Reinsurance Case Will Go to Trial
New York state's highest court
on Thursday said a trial must determine whether Travelers Cos
deliberately structured a nearly $1 billion asbestos
settlement to force its reinsurers to pay more than their fair
share.
Weather Forecasts Aren't Doing Models Any Favors
The absurd forecasts for a nor'easter tomorrow don't exactly engender confidence in technology's ability to give us actionable insight.
Allstate Says 95% of Sandy Claims Settled, but Rate Hikes Likely
Allstate Corp's quarterly profit
fell 45 percent on losses from superstorm Sandy, but the home
and auto insurer said it has paid out about 95 percent of Sandy
claims and is seeing rate increases across businesses.
Cigna's HealthSpring Acquisition Helps Profit Rise
Health insurer Cigna Corp. reported
a higher-than-expected fourth-quarter profit on Thursday, helped
by the acquisition of Medicare provider HealthSpring, and raised
its outlook for 2013.
How Nationwide's Guidewire Deal Impacts the Whole Insurance Industry
The selection of a package for a massive volume of business settles rather than opens the question about the industry's technological direction.
Towers Watson: Life CFOs Demand Faster Financial Modeling
Financial models are a work in progress at life insurance companies, even as they become more crucial to address business challenges.
MassMutual CIO Bob Casale Reimagines IT
The technology head visited Insurance & Technology's offices and shared some insights into the insurer's new approach to IT.
4 Ways Analytics Enhanced Gerber Life's Call Center
The company's contact center VP explains how Nexidia Interaction Analytics has improved outcomes by providing actionable data.
Dell to Go Private in $24.4 Billion Deal
Computer maker Dell Inc will go
private in a $24.4 billion deal that also involves Microsoft
Corp and private equity firm Silver Lake, the parties
said on Tuesday.
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