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News & Commentary
Content tagged with Infrastructure posted in February 2012
FBD Insurance Finds Shelter From the Claims Storm
News  |  2/28/2012  | 
FBD Insurance replaces it legacy system and automates the claims life cycle -- just in time for a blizzard of new claims.
Claims Service: How to Win The Next Competitive Battle For Insurance Customers
News  |  2/27/2012  | 
Insurers are shifting their competitive focus from price to service. Aite Group's Stephen Applebaum recommends nine best practices for customer claim satisfaction.
CNO Names Chief Technology Officer
News  |  2/27/2012  | 
CNO names Chief Technology Officer; Sean Fallon will focus on IT strategy, architecture, application development practices.
MajescoMastek Introduces Producer Self-Service Portal
News  |  2/24/2012  | 
MajescoMastek introduces Producer Self-Service Portal, which extends vendor's Elixir Distribution Management offering to facilitate Internet communication and collaboration among agents, broker/dealers and carriers.
Chartis Combines Claims, Operations and Systems Under Single Management Team
News  |  2/22/2012  | 
Chartis combines Claims, Operations and Systems under single management team headed by Eric Martinez; goal is to help improve customer service and ultimately lower loss ratios.
Insurance Companies Get Smarter About Project Management
News  |  2/16/2012  | 
Insurance companies are getting better at protecting their IT investments through flexible application of project management best practices and by aligning incentives to results.
HCL Technologies and Great American Insurance Group Ink Integrated IT, BPO and Infrastructure Management Services Deal
News  |  2/15/2012  | 
HCL Technologies and Great American Insurance Group ink integrated IT, BPO and infrastructure management services deal; Specialty P&C carrier expects to gain operational and strategic flexibility.
Insurers Must Rethink Vendor Relationships in the Cloud
News  |  2/14/2012  | 
Cloud-based technology solutions are proving to be a valuable new resource for insurance IT organizations seeking to do more with less. But getting the most from the cloud requires carriers to rethink vendor relationships.
Agency Management Systems vs. Carrier Portals: The Battle for Insurance Agents' Desktops
News  |  2/8/2012  | 
Where should carriers invest: in their own distributor portals, or in agency management system integration? Agent groups say all insurer transactions should begin and end in the AMS. But is that what agents really want?
3 Ways Insurance Companies Can Help Their Agents Compete in the Age of Direct Sales
News  |  2/8/2012  | 
With direct sales gaining in popularity, it's not easy to be an insurance agent. But carriers can help their distribution partners with these easy solutions.
Erie Family Life Attracts Agents With Paperless Process
News  |  2/6/2012  | 
Erie Family Life encourages P&C agents to write life policies by eliminating manual processes and accelerating policy issuance with iPipeline’s web-based policy application tool.
Zurich Names Chief Underwriting Officer
News  |  2/2/2012  | 
Zurich names Sabrina Hart Chief Underwriting Officer for its Global Corporate in North America organization.

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