Content posted in December 2006
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Relying on a Trusted Partner
A nearly decade-long trusted partnership has motivated Safety Insurance to license CSC's Exceed Claims, Billing and Client insurance software.
Keep Your Guard Up: Privacy & Information Management Trends for 2007
Given the ease and speed with which information flows globally, privacy and information security must remain at the top of the legislative and corporate agenda for 2007. Attorney Lisa Sotto, privacy and information management leader at New York-based law firm Hunton & Williams, discusses trends and offers predictions for the new year.
In his approach to IT and business alignment, Baljit Dail, Aon's (Chicago) new global CIO, begins with himself. Having retained his duties as chief administrative officer, Dail remains head of one of Aon's business units.
O’Brien Drives Service
Portland, Ore.-based Standard Ins. Co.'s newly appointed senior vice president for IT, David O'Brien, will continue the focus on IT/business alignment in the pursuit of state-of-the-art customer service, which he began with his arrival at the company in 2004.
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No longer bogged down in proprietary, noninteroperable environments, insurers must carefully consider the complex array of open source choices they now have.
Location, Location, Location
The events of Sept. 11, 2001, demonstrated that insurers need to have a constant understanding of their risk accumulation. While today's geographic information system technology can provide that, carriers need to lay a foundation of reliable location data before they can leverage state-of-the-art GIS.
Customer Insight A Key Competitive Advantage
It can be hard for insurers to quantify the specific financial benefits of investments in customer analytics. But the competitive advantages enabled by improved customer insight are countless.
Inspecting Gadget
To automate and manage its underwriting inspection process, Quincy Mutual Fire Insurance Company implements Myriad's Risk Manager.
Secure Perimeter
QUINN-direct uses NitroSecurity to beef up network security in line with the BS 17799 European security standard.
Alliances & Partnerships
CSC Partners With Q.Know; SunGard Acquires ProNvest; Symantec, VeriSign Team; Goodmail Links Up With eLynx; Open Solutions Acquired
Aetna Launches Real-Time Electronic Health Records
Carrier-based electronic health record provides health alerts and recommendations on a real-time basis.
M&As Drive Innovation
First Notice Systems and SurePlan deals broaden Innovation Group's offerings and expand its BPO footprint in North America.
Data-Driven Winners
Insurers must utilize new analytic technology and high-quality data to drive a competitive business strategy within the P&C industry.
Can’t Get No Satisfaction
Carriers need to improve financial modeling for actuaries and align them with the IT organization, according to Ernst & Young roundtable findings.
M&As Drive Innovation
First Notice Systems and SurePlan deals broaden Innovation Group's offerings and expand its BPO footprint in North America.
No Respect for Online Customers
For the third year in a row, life insurers are at the bottom of the Customer Respect Group's cross-industry ranking of Web sites. However, some life insurers provide examples of excellence for others to emulate.
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