TRAVELERS PROP. CAS. ADDS FEATURES TO AGENCY PORTAL
Travelers Property Casualty launched a new electronic policy view capability to complement its suite of electronic capabilities for agents, designed to help them gain greater efficiencies in daily operations.
HOW FINANCIAL INCENTIVES CAN DRIVE E-SERVICING
A growing number of insurers have begun to recognize modest success in the realm of customer service. Gomez consumer research reveals that 14 of the top 20 issuers of personal vehicle insurance now offer policyholders online functionality for viewing or performing customer service tasks.
Unitrin Selects Decision Manager To Improve Underwriting
HNC Software has been awarded a contract by Unitrin Multi Lines Insurance for its Decision Manager for Underwriting technology. Unitrin Multi Lines will use the system to analyze claims and assess underwriting risk for approximately 300,000 personal lines policyholders.
ANALYSIS: WEB SERVICES ARE COMING, READY OR NOT
As insurance companies continue to refine their Internet offerings, Web services will become a key technology to leverage tools that already have been built internally, as well as to access technologies in use by business partners.
--> Selective Insurance Group plans a new 24x7 claims service center...
--> Interface Software releases InterAction 5, a new relationship intelligence system...
CIGNA Launches Interactive Benefits Site in Response to Changing Worksite Demands
Although healthcare and retirement benefit information is now widely accessible on the Internet, 80 percent of employees do not utilize available Web sites to stay up to date about their personal insurance status, according to a CIGNA survey. The findings contributed to CIGNA's decision to create its own interactive Web site, MyCIGNA.com.
--> Vytra Health Plans selects Softheon's Best e-Business Practice for Healthcare...
--> One Beacon Insurance expands use of the ActivePhoto Mobile Imaging Solution...
--> Edify is teaming with BenchmarkPortal...