CRM for Insurance
Obtaining a single customer view, retaining customers with great service and cutting costs are all part of a sound CRM initiative.
CSLF 2003: Making Sense of Service Challenges
Participants in this event will hear executives from some of the industry's leading service organizations offer insights as to what it takes to exceed customer expectations and do it in a way that actually achieves ROI.
CNA’s Golden Boy
Under CIO John Golden, CNA insurance companies has reduced maintenance and increased new initiatives.
Such a Deal: Storage on Sale
Storage system prices are plummeting because of vendor competition and newer low-cost technologies. That's a good thing, since insurers need more storage than ever before.
Will HIPAA Efforts Fall Short?
As carriers enter home stretch on privacy and transaction measures, many will not be prepared for broad interpretations of privacy breaches.