Content posted in July 2005
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Executive News
Executive News; LaGrasse Heads IT Change; Showalter Drives Consumerism
INSTEC Unveils ASP Model
INSTEC (Naperville, Ill.), a provider of rating and policy administration software for the insurance industry, introduced application service provider (ASP) hosting services for its solutions.
ACT Hones Online Offerings
In order to provide independent agents and brokers with carrier- and vendor-system-specific information that will help them leverage the latest real-time interface, download and other time-saving technologies, the Agents Council for Technology (ACT; Alexandria, Va.) has enhanced its Web site, ACTtech.
CIC Saves With Captiva
Cincinnati Insurance Companies (CIC; Cincinnati), the lead property/casualty insurance subsidiary of Cincinnati Financial Corp.
Seamless MultiChannel Service
Seeking to drive improved sales and service interactions with policyholders across multiple channels, BELAIRdirect, a subsidiary of ING Canada (Toronto; $7.8 billion in assets) that directly markets home and auto insurance, selected Cupertino, Calif.-based Chordiant Software's Enterprise Platform and Servicing solutions.
IPLocks Upgrades Risk Management Platform
San Jose, Calif.-based enterprise risk management solutions provider IPLocks unveiled IPLocks Information Risk Management Platform version 5.0.
Editor’s Note
It's no secret that insurance companies (as well as many other different types of businesses) can drive down the costs of providing customer service by automating it. Interactive voice response (IVR) and Web self-service technologies are a lot cheaper than live representatives, according to research from Gartner.
Continual Improvement: Quality Evolution at The Hartford’s Contact Centers
Thomas Hammond, vice president of customer experience management at The Hartford, tells I&T about the carrier’s commitment to service above cost and its ongoing effort to improve the capabilities of its contact center representatives through the use of coaching and technology-driven measurement and feedback.
Integration: The Answer to Answering Customers
An essential element of any corporate mission is to ensure customers are kept happy and remain loyal. Those customers demand clear, accurate and rapid responses, and if you can't supply the information when they want it, your competitor will. That is why, more than ever before, your systems must be integrated and communicate to meet customer expectations.
Investing Wisely
Today's portfolio/investment management systems and technologies can help insurers respond to a more complex product, risk and regulatory environment.
Opportunity Knocks
Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.
Opportunity Knocks
Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.
Meeting of the Minds
E-learning can provide insurers with a flexible, effective means to educate their employees - as long as creativity, collaboration and the right partner are integral parts of the process.
The Critical Path to Excellence
The implementation of governance bodies, project methodologies and portfolio tools are improving insurers' abilities to manage technology initiatives successfully. But if there's a secret to effective project management, it's genuine alignment of the business and IT.
Reaping the Rewards
John Kellington, SVP, CTO, Ohio Casualty Group John Kellington doesn't hesitate when asked about Ohio Casualty Group's greatest technology-related accomplishment during his tenure as CTO - the implementation of the PARIS policy administration system.
Remotely Speaking
Penn National Insurance enables remote software distribution and support for off-site users with LANDesk Management Suite.
Speeding Claims
Atlantic American meets growing claims demands with a managed claims-handling solution from IKON Office Solutions.
Documenting Change
Automated monitoring system from Onaro identifies network changes at Priority Health Systems, providing compliance and ROI.
I-Flex Fuels Castek Comeback
P&C policy admin vendor Castek reemerges, powered by global financial services technology provider i-Flex Solutions.
My Favorite ... Safe Haven. Family Oasis
It's said that having children changes your life. Never has a cliche been more understated.
Fireman’s Fund Taps Itemfield
Novato, Calif.-based Fireman's Fund Insurance Co. selected Itemfield ContentMaster data transformation software to enable modernization of multiple mainframe applications, including loss notification and quotation generation, and ACORD compliance.
Balanced Legislation
PCI urges N.Y. Senate to pass data-security legislation that preserves the use of consumer information.
Satisfaction Is Job One
Accenture and SAP deliver midmarket claims management solution that reflects the large-scale customer service needs of the industry.
Lights, Camera, Action!
The Hartford sponsors documentary to encourage business partners' understanding of disability issues.
Proprietary Premium
Affiliated FM relies on proprietary technology for competitive advantage, supporting business growth past the $500 million mark in less than five years.
A Matter of Time
Federal regulation of the U.S. insurance industry is coming - maybe not this year, or even for a few years, but it is inevitable.
As a rule, choosing a new vendor for a policy administration system can be a bit of a gamble, but Rockford Mutual's choice of Horizon Systems & Services All-Points browser-based solution was a safe bet, in the view of Gary KasaKaitas, the carrier's director of IS.
Bright Bridges eBiz and Ops
With her promotion to Independence Blue Cross' senior vice president of e-business and operations, Yvette Bright says she will leverage gains on the front end, marrying portal capabilities with back-office-type functions.
Safeco’s McGavick Returns to Politics
Rumors that Safeco CEO Mike McGavick would be stepping down were confirmed yesterday by an announcement by the carrier that included a quote from McGavick himself saying that his decision to resign allows him "to give full consideration to the possibility of public service."
IBM Shakes Up Global Services Unit
The company names three executives to lead the $46 billion business unit after the current head leaves to join a private equity firm.
Redundancy Solution Helps South Florida-Based Insurer Prepare for Hurricane Season
Miami-based Gabor takes measures to keep the business up and running in the event that a major hurricane disrupted electronic transmissions in a large part of the state.
Hartford Life’s New CIO Balances Micro- and Macro-Enterprise Focus
Terry Walker brings line-of-business experience to the task of leveraging enterprise assets for growth in a secure business process environment.
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