Content tagged with Infrastructure posted in August 2010
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An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers
Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner, according to Karen Furtado, SMA Strategy Meets Action.
TriZetto Acquires BPO Company Tela Sourcing
The company cited healthcare reform as a driver in its strategic decision to acquire Tela, which specializes in that industry segment.
SeeChange Taps HealthEdge for Claims, Benefits Admin
The company cited ease of configuration and speed-to-market potential as reasons behind adopting HealthEdge's HealthRules platform.
ING Insurance U.S. Names New CIO
ING Insurance U.S. Names Gary Baxter – previously from head of IT, ING U.S. Retirement Services, ING Individual Retirement, and company’s closed block of business –new CIO; he will oversee technology investments and IT operations across all U.S. business lines.
Carriers Lag in Automation of Reinsurance Processing
Carriers lag in automation of reinsurance processing; research from Inpoint Services reveals only 32 percent of respondents use “comprehensive technology systems” to support reinsurance processing.
Foresters Picks MajescoMastek to Revamp Infrastructure
The vendor will take the lead in a wide-ranging IT restructuring, starting with policy acquisition and inforce maintenance.
Swiss Re Inks 10-Year BPO Contract Extension With CSC
New features of CSC’s CyberLife, Customer Service Accelerator and Claims Management Accelerator software will be incorporated into Admin Re under the terms of the agreement.
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