Content tagged with Policy Administration posted in August 2005
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Customer-Focused Technology: Where’s the Return?
Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
Beacon Selects PCMS Atlas System
Beacon Insurance Group has selected Property & Casualty Management Systems' Atlas policy, claim and billing administration system to support the carrier's strategic transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.
Analysis from Watchfire GomezPro: Better Customer Experience, Questionable Online Security
The most recent Watchfire GómezPro Insurance Carrier Scorecard revealed industry-wide trends around improving the length and relevancy of quote forms, cost-reduction initiatives and improving the contextual experience. However, the Scorecard also uncovered an uneven approach to online security, trailing the progress made in other industries.
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