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News & Commentary
Content posted in October 2002
News  |  10/23/2002  | 
In order to enlighten insurance consumers about the specific information from which carriers derive insurance scores, Equifax has formed a partnership with ChoicePoint to provide consumers with their auto and homeowner insurance scores.
News  |  10/23/2002  | 
Reuters has formally launched its Reuters Messaging service for members of the financial services community, regardless of whether or not they are Reuters customers.
News  |  10/23/2002  | 
Illustrating the growing momentum behind Web services technology, Microsoft and Siebel Systems announced a multi-year global strategic alliance to deliver enterprise solutions that leverage the benefits of Web services to meet business demands.
CRM Briefs
News  |  10/23/2002  | 
--> Edocs announces availability of eaCare;
--> G2X releases version 1.5 of Agility:Insurance;
--> AMC Technology introduces Intelligent Routing Module for mySAP Customer Relationship Management...
News  |  10/23/2002  | 
--> Zurich North America and Preferred Concepts, LLC have rolled out nationally;
--> Travelers Property and Casualty received the inaugural Pinnacle Award for outstanding leadership;
--> Progressive Insurance will use IVANS' Transformation Station...
Gaining on the Fraudsters
News  |  10/23/2002  | 
Improved technology use and collaboration with external organizations and internal investigative resources is key in the detection of fraud.
All the Right Moves
News  |  10/23/2002  | 
Manulife USA's annuities division leverages new infrastructure to gain efficiencies and attract new distributors.
The Goals Are Clear; How To Get There?
News  |  10/23/2002  | 
A shared vision, the ability to demonstrate ROI and deliverables, and technical expertise all factor into an ability to take advantage of standards, according to participants.
CIOs Turn Their Attention to BPO
News  |  10/23/2002  | 
In an effort to extend the cost-saving benefits of IT outsourcing, insurers are now investigating the pros and cons of handing off business processes such as HR and payroll.
Insurers Scrub-Up for CRM
News  |  10/23/2002  | 
Before insurance companies can implement client-facing technologies, they must clean and refocus data for customer interactions.
Tech Guru on Selective's Board
News  |  10/22/2002  | 
John F. Rockart, Ph. D., has been appointed to Selective Insurance Group's board.
Executive News
News  |  10/22/2002  | 
Executive moves and promotions in the insurance and technology industry.
Brune Will Head Allstate's IT
News  |  10/22/2002  | 
Catherine S. Brune has been entrusted with the top technology spot at Allstate, as senior vice president and CTO.
News  |  10/22/2002  | 
Aon Consulting Loyalty Institute study finds IT worker commitment has grown since 2000 because of factors unique to the technology workplace.
Wiring the Rock
News  |  10/22/2002  | 
William D. Friel balances good governance with visionary use of emerging technologies, such as wireless and widespread broadband capabilities.
News  |  10/22/2002  | 
By Web-enabling its management information reports, the insurance carrier improves accessibility.
Horizon Implements Project Network
News  |  10/22/2002  | 
Business Engine software provides health insurer with improved project management communications and monitoring.
MetLife a Pioneer in Web Services
News  |  10/22/2002  | 
Long before Web services became a household word in IT shops, MetLife was already well into development.
IBM Markets Chordiant 5
News  |  10/22/2002  | 
In response to the need for enterprise-wide policyholder views within the insurance industry, Chordiant and IBM have formed an alliance that will combine IBM infrastructure with an application suite from Chordiant.
Alliances & Partnerships
News  |  10/22/2002  | 
EAutoclaims and Cybersettle, Inc. announced a strategic alliance;
An initiative aimed at enabling a global basis for interoperable insurance messages has been announced by ACORD and eEG7...
Travelers Continues Course
News  |  10/22/2002  | 
After spin-off, Travelers P&C continues to build automation capabilities.
Carriers Worry about XML Fragmentation
News  |  10/22/2002  | 
"Creative" development of XML applications may fragment standards.
Hot Product -- Document Capture
News  |  10/22/2002  | 
Cyber News
News  |  10/22/2002  | 
EPolicy Solutions, Inc. has licensed RightRisk to affiliates of Arch Capital Group Ltd.;
National Association of Mutual Insurance Companies launched;
Zurich North America has completed the pilot stage of its Zurich Surety Express...
Dell Launches Ins. Vertical
News  |  10/22/2002  | 
Professional services acquisition drives hardware giant's initiative.
New Contracts
News  |  10/21/2002  | 
MetLife Investors has awarded a contract to Surf Control;
Innovative Systems, Inc. has been awarded a contract by The Principal Financial Group;
Blue Cross Blue Shield of Louisiana has chosen Integrated Healthcare Information Services Inc.'s Impact Pro...
Is MedUnite's Health Failing?
News  |  10/17/2002  | 
Waived physician fees may indicate struggle to meet goals.
P&C Exempted from PATRIOT Act
News  |  10/17/2002  | 
But health and P&C carriers must comply with OFAC's SDN list, even though they are exempt from anti-money laundering and know-the-customer rules of USA PATRIOT Act.
You Ring, We Bring
News  |  10/17/2002  | 
This month's editorial on CRM by Katherine Burger, Editorial Director.
Decision Revision
News  |  10/10/2002  | 
When you need a software solution, should you build or should you buy?
Fireman's Fund/CGI Contract Adds Subsidiary
News  |  10/9/2002  | 
In order to facilitate a common infrastructure across Fireman's Fund Insurance Co. and its subsidiary, Fireman's Fund Interstate Insurance Group, the carrier has extended its contract with CGI to include infrastructure services for the subsidiary.
Nationwide Leverages Data Warehouse for E-Analysis
News  |  10/9/2002  | 
Business Intelligence unit and data warehouse, the strategy would not be as successful as it is today, according to Nationwide executives who spoke at last week's Teradata (Accelerating the Future partners conference.
Technology Helping in Battle Against Fraud
News  |  10/9/2002  | 
Crime and detection normally play a strategic game of one-upmanship—as the good guys get smart to the bad guys' methods, and vice versa—but technology offers the insurance industry a distinct advantage in fighting fraud, and insurance companies are increasingly appreciating the benefits of investing in that technology.
Insurers Can Learn from Check Imaging's Indomitable Risk
News  |  10/9/2002  | 
Insurers interested in successful efforts to streamline and eliminate paper and manual intervention from processes should study the banking industry's progress on check imaging. Check imaging is on the rise—and it's quite possibly the healthiest trend to hit online banking in years.
CRM Briefs
News  |  10/9/2002  | 
--> Align360 announces a partnership with Swallow Information Systems;
--> Amdocs releases ClarifyCRM 11;
--> FrontRange Solutions launches HEAT Service & Support 7.0...
Delivery Strategies Briefs
News  |  10/9/2002  | 
--> The Hartford Financial Services Group is moving forward with standards-based single entry of commercial lines scheduled items;
--> NaviSys institutes a new pricing structure for its Web-based Front Office for life and annuity order entry;
--> The Depository Trust & Clearing Corp. and AnnuityNet, Inc., link Merrill Lynch's insurance brokers with insurance carriers...

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