Equipping the Field to Improve Service
Insurance Tech Outlook 2009: Agents empowered with systems and devices are in a unique position to deliver increased value to the firm, says Microsoft's Bill Hartnett.
Happy Thanksgiving from I&T
While the editors of Insurance & Technology won't have a full day off tomorrow, I&T Daily will. And since both publication and creators will not return until next Monday, the first of December, today we wish you a happy Thanksgiving Day.
Adversity Equals Opportunity for The Hartford’s CIO
The financial crisis has been felt more acutely at The Hartford than many other carriers, but its challenges may paradoxically present an opportune moment for the unification of the carrier's IT organization under a single executive.
What Can Insurers Learn from the Xerox Turnaround Story?
In some ways, the situation Xerox found itself in roughly 10 years ago is similar to the current financial services crisis, in that it resulted from a "perfect storm" of factors -- a weak economy, stronger competition, and internal turmoil.
Insurers Respond To California Wildfires
As firefighters work to contain the last of several wildfires in Southern California, insurers have deployed CAT vehicles to the region to handle incoming claims and assist affected policyholders.
Pirates Exemplify Shifting Risk Environment
Three recent news stories have underscored the need for insurance underwriting to adapt to a constantly changing environment, as ISO CEO Frank Coyne recommended during his recent address at ISOTech: the California wildfires, the rise of deer collisions in the Eastern United States and the increasingly brazen and ambitious pirates of Somalia.
Life Insurance CFOs on the Future of ERM
Over these last few tumultuous months, there has been no shortage of talk about risk management strategies. Could better ERM saved some companies from their current financial difficulties? Why did ERM strategies that were in place fail? Will more companies invest in ERM technology in the fallout?
In the pages of I&T -- both print and Web -- we've covered the topic, but at last week's 19th Annual Executive Conference for the Life Insurance Industry (quite a catchy name, eh?) held at the New York
ISOTech Panel Gauges IT/Business Relationship Woes
There will always be incentives toward alignment in an information-driven business, but CIOs still struggle to demonstrate the value they bring to the insurance enterprise, especially when business executives fail to live up to their alignment responsibilities, panelists argued.
Industry Optimism Persists -- For Now
The atmosphere of the ISOTech conference in Las Vegas earlier this week was in many respects reassuring. The general sessions were good, the breakout session topics were spot-on, and the vibe was optimistic. There was some vendor grousing about attendance, but some degree of drop in numbers is to be expected in these troubled times. Finally, everybody I spoke to was sanguine about technology spending.
ISO CEO: Heraclitus Was Right
When Hurricane Hugo hit Charleston, S.C., in 1989, it was seen as a once-in-a-century event. That was just three years before Hurricane Andrew, to say nothing of the many storms we've seen since. "Heraclitus was right," Frank Coyne, ISO's chairman, president and CEO commented.