Network Security; Document Accounting; Framework; Database Security; Intranet; Message Monitoring; Cross-Selling
Back To Business
At the Hub; RMS Releases New Risk Tools; Distribution Channels Decision; California Eyes Security; Society Goes With AQS; Insurance on the Go-Go
American National has given new life to its legacy systems and transformed the way IT projects are accomplished - improving customer service along the way.
No longer just facilities that answer consumers' questions, today's contact centers leverage self-service and voice technologies to improve customer loyalty and retention, and even boost profits.
Loud and Clear
By leveraging speech technologies in their contact centers, insurers are improving customer service and cutting costs.
Hitting the Wall
Insurance carriers' existing policy administration systems impede effective reengineering of business process improvements.
Out With the Old
WULA replaces legacy policy administration system and standardizes on AdminServer platform to lower costs and increase speed-to-market.
Terms of Replacement
Legacy replacement can go quickly or slowly, but, given what vendors can offer today, the case for moving to newer technology is more compelling than ever.
Leaving the Nest
FirstAssist uses Thunderhead's document generation solution to automate document production and free up IT resources to speed its independence.
Can You Hear Me Now?
UnumProvident cuts remote call costs and increases flexibility by moving from a private network to an Internet-based solution from IVANS.
Escaping the Paper Chase
Jefferson Pilot Financial's rollout of AWD is improving service to the all-important producer constituency.
The Hartford makes flexible spending accounts an option for more consumers by utilizing debit cards.
A Human Approach
Ernst & Young rouses attention for the middle child of security threats: the human being.
Convenience in a Click
Esurance adds 'click to call' feature to its Web site, and advisers are only a mouse click away.
GEICO Picks CGI; Nationwide Finds First Choice; SunGard Wins; Delta Dental Draws On Avolent ; Swiss RE Selects Application Security; MMA Signs G2X; CNA Taps Adobe; Cowan Picks Acronis Utility; Insbridge Selected; CSC Contracts Extended; AIA Signs Learn.net
Standards Drive Change
Insurance executives and analysts examine the value of standards - and approaches to implementing them within the enterprise - at event sponsored by Insurance & Technology and ACORD.
Hey, Look Us Over
With makeover shows still racking up the ratings on TV, I guess it's only appropriate that Insurance & Technology recently assessed its own look and embarked on a complete redesign.
The Barnstable Mutual Ins. Co. has succeeded in the Cape Cod P&C market, where many others have failed. But given the limitations of its policy admin system, they've had to work hard as well as smart in order to do it.
Symetra Adopts Onyx Employee Portal
Seeking to increase the productivity of its field sales force, Symetra Financial has become an early adopter of Onyx Software's new mobile CRM solution.