Content posted in September 2003
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The Quality Police
While all good insurance executives say they want to be customer-centric, Carol Mudd, project consultant at Blue Cross Blue Shield of Florida (Jacksonville, FL) makes sure that customer-centricity actually happens.
TIAA-CREF's Kozik Passes First Test
New York-based TIAA-CREF's new executive vice president and chief technology officer, Susan S. Kozik, was only on the job for eight days when the power-grid in the Northeast went dark.
TechWatch
Product & Services Showcase
Exploiting Intranets To Transmit HR Info
Proactive carriers see an opportunity to reap retention and recruitment benefits.
Standards ROI Reality Check
What are the best practices and metrics involved in identifying and measuring the benefits of standards initiatives?
A Good Employee Is the Best IT Asset
Higher performance expectations make having a high-quality IT staff more important than ever. Partnering in employees' careers can make it easier to hold on to them.
Customizing for Excellence
Hartford Financial Products builds on its legacy systems to improve underwriting performance.
Global Unity
Worldwide players move from a more federated approach to technology to one that leverages assets across global operations.
Selectively Testing the Web Services Waters
Still worried about the security of open, dynamic Web services over the public Internet, insurers are pursuing more controlled and secure transactions that use a Web services architecture
A New Breed of Financial IT Exec
AXA Financial's Charles Curcio is a new breed of insurance technology executive
Atlantic Dental Outsources Its Document Management
Dental HMO realizes cost savings and improved turn-around time with a Web-based document management service.
MetLife Moves to Frictionless Procurement
Insurer consolidates enterprise-wide procurement onto a single system to increase efficiency, quality.
Finding the ’Silver Bullet’ For Annuity Administration
The MONY Group implements a flexible and cost-efficient fixed annuity administration solution in record time.
Making Speed-to-Market a Reality
By deploying CSC's VP/MS modeling tool, New York Life makes actuaries more effective by streamlining product and pricing updates.
Unitrin Uses Trumbull
Unitrin Direct will outsource its subrogation to Trumbull Services LLC to maximize recovery opportunities and to streamline the subrogation process.
Data Mining for Dollars
Business pressures and technology opportunities push the oft-neglected discipline of subrogation into the vanguard of the fight to improve the bottom line.
Feel the Power
Although there are many lessons from the August 14 blackout about the power and limitations of technology (and human beings), there doesn't seem to be much to criticize about financial services organizations' (including insurance companies) abilities to cope with the power outage.
ISLF 2003 REPORT: CARRIERS RECOGNIZE XML, STANDARDS AS KEYS TO EASE OF DOING BUSINESS
The resounding themes at Insurance & Technology's and ACORD's Insurance Standards Leadership Forum, held yesterday in Chicago, was that XML-based applications make it easier for agents to conduct business and that insurance carriers are increasingly focused on using standards to improve and streamline business processes.
NEW FIRM TARGETS NEED FOR IMPROVED UNDERWRITING DECISION-MAKING
At a time when insurers are striving to make better underwriting decisions, Valen Technologies has launched to offer predictive analysis software that applies statistical learning theory to the problem. The new solutions provider also announced its first customer, Indiana Lumbermens Mutual Insurance Co.
FAIR ISAAC ACQUIRES DIVERSIFIED HEALTHCARE TO BEEF UP MEDICAL BILL REVIEW CAPABILITIES
As part of a move to enhance its medical bill review solutions and customer service benefits for workers' compensation payers, Fair Isaac Corp. has acquired Diversified HealthCare Services. Diversified -- a provider of medical bill review products and services for the workers' compensation insurance industry, will be integrated into Fair Isaac's Healthcare and Insurance market unit.
Execution Is What Matters in Insurance Industry Success: IBM's Pieroni
In today's global insurance market, there are only a few true "winning strategies." Rather, what characterizes successful companies is an ability to execute, based on significant investment in core, "baseline" activities such as claims management, said William Pieroni, general manager, IBM Global Insurance Industry, at last week's IBM Global Insurance Executive Conference, "Value Creation for Competitive Advantage," in San Francisco.
Insurity Speeds Argonaut to Market
Facing the need to ramp up quickly into new lines of business, Argonaut Insurance Co. chose to implement Insurity's Web-based property/casualty policy processing services to support the carrier's nationwide rating and policy issuance for general liability and commercial auto.
Analysis from Gomez: Retrofitting the Navigation Bar
The luxury of total site redesigns is a vestige of the past. Gmez is seeing far more phased upgrades to specific site areas and elements of user interaction. The most common upgrade is navigation schema redesign -- often unassociated with interaction design or information architecture redesign. However, it's a challenging task for a design team to accomplish.
Wells Fargo Brings Rating In-House
In order to keep sensitive data closer to home, Wells Fargo Insurance has implemented InsBridge Rating Solutions in its homeowners insurance call center.
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