Content tagged with Infrastructure posted in March 2002
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Risky Business: Getting Payback on Partnerships
Although the risks are high, these days insurers can't afford to ignore the benefits of alliances and partnerships. Here's how to improve the odds of success.
Service Innovators Join Forum
I&T Customer Service Leadership Forum addresses CRM & ROI challenges.
USAA Chooses Chordiant To Create "Single-Service Processing View"
USAA has licensed Chordiant Software's Chordiant 5 Enterprise
Platform, which will be used to integrate customer data from USAA's business systems into a thin-client solution for CSRs.
How Full-Service Brokers Could Start Highlighting Protection Products Online
Ongoing market volatility, combined with economic and national security uncertainty, has created opportunities for full-service investment firms and their affiliated financial advisors to interact with customers and strengthen client relationships.
CRM Briefs
Group 1 Software releases the DataSight system; Esna Technologies unveils the latest version of Telephony Office Linx 2000 v.4.0; TightLink Corp. introduces TightLink Service 3...
NEWS BRIEFS
Great American Insurance revamps Bond Division site; Farmers Insurance's Farmers FastQuote launches this week ; Certified Professional Insurance Agents Society recognizes Selective Insurance Group as 2002 "Company Partner of the Year"...
CRM Briefs
Many senior executives are expressing frustration about the returns on CRM investments, reports Booz-Allen Hamilton; Frontstep releases Frontstep CRM; Answerthink and CentrPort form an alliance...
Anthem Gets Healthy
BCBS carrier hopes to improve members' health with personalized content—ultimately reducing medical claims.
AAL/LB Merger Challenges IT
Cap Gemini Ernst & Young assists in transition.
Service Leaders Share Secrets
I&T's Leadership Forum to showcase state-of-the-art customer-centricity.
DTCC Expands Insurance Biz
Partnerships with ACORD and Pivot/InfoOne support focus on distribution.
.NET Adds More Web Services Buzz
With IT budgets under the microscope, can CIOs find the required resources to invest in the underlying technologies that power Web services?
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