CIGNA Takes Bite Out of Claims

CIGNA Dental (Plantation, Fla.) has teamed with Post-N-Track Corp. (Middletown, Conn.), a provider of Web-based transaction exchange solutions for the healthcare industry, to provide a new Web solution for the submission of claims. Dentists now can post their claims online for delivery to CIGNA Dental and receive immediate confirmation of receipt. The new Post-N-Track service is offered at no cost to providers in the CIGNA Dental network.

"Post-N-Track will help us enhance our electronic claims capabilities and customer service offerings," said Carlos Ferrera, VP of operations effectiveness and quality for CIGNA Dental, in a release. CIGNA HealthCare began using Post-N-Track for its medical claims in 2004.

With the Post-N-Track solution, claims are submitted via a secure Web portal and delivered directly to CIGNA Dental. Each claim file is tracked from pickup to delivery. Dentists can check results online with the Post-N-Track Claim Management Center, including receipt confirmations, acknowledgments, claims status and remittance notices. Post-N-Track also provides automated HIPAA validation for inbound claim files.