Xerox Global Services' (Rochester, N.Y.; a $3 billion unit of Xerox Corp.) imaging center in Hot Springs, Ark., has gone from big (51,000 square feet) to much bigger (162,000 square feet) in an attempt to meet clients' growing digital scanning and storage needs. The center now has the capacity to store and manage more than 1 billion color, black-and-white and grayscale images per year, with between 375 and 400 employees.
"Insurers use the center to digitize hard-copy documents and to convert any type of document into something universally accessible," says Julie Dorey, vice president for insurance and financial services for Xerox Global Services. "Applied with our workflow and indexing tools, this speeds up the entire process, from application to issuance." Universally accessible documents also allow acquisitions to run smoothly, Dorey adds. A new service available to clients is high-volume color scanning, which uses Kodak (Rochester, N.Y.) technology as its primary platform.
With more and more businesses in all sectors turning to digital storage for a variety of documentation, Xerox is increasing capacity with this expansion, but it remains a creature willing to adapt. "Xerox Global Services is vendor agnostic. We use different vendors for [additional] hardware and software, dependent on the client's need, current investment and vision," Dorey says. "As insurance carriers experiment with different delivery methods, I think we'll see future options such as digital mailboxes for the insured."