Fidelity National Insurance will Offer SceneExchange for Auto Claim Repairs

Fidelity National Property & Casualty Insurance Group (St. Petersburg, Fla.) has signed on to offer SceneExchange, Scene Genesis' (Pittsford, N.Y.) Web portal that enables insureds to choose an auto body shop online for repair of their damaged vehicle.

Initially, SceneExchange will be available to the company's customers in Florida, Illinois, Iowa, Missouri and New Jersey. More states will be added over the next several months. St. Petersburg, Fla.-based Fidelity National is a nationwide provider of personal insurance.

Fidelity National claims representatives give customers the option to use SceneExchange. If the customer chooses it, an independent appraiser will inspect the damaged vehicle and upload the estimate and digital photographs to SceneExchange.

SceneExchange then alerts participating local body shops, which view the appraisal and compete for the business based on turnaround time and service. The vehicle owner goes online to review the shops' proposals and information about their training and warranty policies, and check ratings from other SceneExchange customers who've used the shop.

Fidelity National is the seventh insurance carrier to offer SceneExchange to its customers.

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio