Atlanta-based Jacada Ltd., provider of unified desktop and process optimization solutions for customer service operations, has rolled out Jacada WorkSpace 5.0.
A unified desktop solution for call center operations, Jacada WorkSpace provides an "intelligent" view of customer data to help companies resolve their customer service issues more quickly. Product enhancements include support for the IBM WebSphere Application Server Platform. Jacada WorkSpace 5.0 is certified on IBM WebSphere Application Server 6.1 and utilizes the Eclipse- based IBM Rational Application Developer toolkit.
The solution originally launched in September 2005. Its insurer client roster includes Nationwide Insurance (Columbus, Oh.).
"Support for IBM WebSphere was an important part of our decision to go with Jacada," said Srinivas Koushik, chief information officer for Nationwide Insurance. "We have a significant commitment to the IBM WebSphere Software Platform. Combining the quick time-to-market capabilities of the Jacada unified desktop solution with the leading application server environment from IBM will provide Nationwide with a robust, scalable and high- availability customer service solution that should significantly advance the productivity and effectiveness of our call center operations."
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio