Kentucky Farm Bureau Mutual Insurance Company Deploys Guidewire ClaimCenter

Louisville-based Kentucky Farm Bureau Mutual Insurance Company (KFB), Kentucky's largest insurer has deployed Guidewire (San Mateo, Calif.) ClaimCenter as its next generation claims management system. ClaimCenter, which is an end-to-end claims system for property/casualty insurance, replaces KFB's legacy claims system. KFB deployed ClaimCenter to improve its levels of customer service to insureds, claimants, and agents; automate its claims processes; and reduce cycle time for claims processing. Approximately 1,000 users (300 of which are claims personnel) are now in production with ClaimCenter, serving the needs of KFB's more than 470,000 member families.

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio