MassMutual Adds to Customer Analytics and Research Division

Massachusetts Mutual Life Insurance Company (MassMutual) has announced three new appointments in its Customer Analytics and Research department.

Amit Phansalkar has been named VP and chief data scientist. Phansalkar most recently served as the global head of data sciences and advanced analytics at Kantar Media. In his fifteen years of big data experience, he has also worked as co-founder and VP of analytics at Cognika. Phansalkar will lead the MassMutual data analytics division in developing insights to improve the company’s customer experience strategy.

Sears Merritt will fill the role of assistant VP and data scientist. Merritt has almost a decade of working with big data systems and modeling complex systems. He most recently served as a consulting data scientist and researcher at the University of Colorado.

In addition, MassMutual has named Trevor Morgan a consultant for its data analytics division. Morgan previously worked as an analyst and data scientist for a market research company.

“These gentlemen bring another level of depth to MassMutual’s ability to access, analyze and interpret massive amounts of non-traditional data to help us make the right decisions to continuously improve the experiences our customers have with us,” said Michael Fanning, executive VP and head of MassMutual’s U.S. Insurance Group.

[Read how MassMutual CIO Bob Casale 'Reimagines' IT]

Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial ... View Full Bio