Millers Mutual to Implement Hyland's OnBase ECM Platform

Harrisburg, Pa.-based commercial lines P&C carrier Millers Mutual Group will implement the OnBase document management and workflow system from Westlake, Ohio-based Hyland.

Millers' goal is to gain greater efficiencies and improve processes by establishing advanced electronic workflow and decisioning processes within its claims and underwriting departments. It will work with Liberty, S.C.-based systems integrator KeyMark to design and implement the Hyland platform

“We recognized the need to take further control of our processes and look more closely at certain segments of our business as well as enhancing our ability to assess risk with low touch or even no touch workflows,” Larry Fortin, CIO of Millers Mutual Group, says in a statement. “We plan to meet our goals by increasing efficiencies, and improving customer and agent service. This will allow us to also reduce costs and enhance our capacity to handle additional growth with today’s staff by leveraging KeyMark’s knowledge and success within underwriting and claims.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio