New Telepresence and Videoconferencing Technologies Offer Strategic Front-Office and Back-Office Benefits

Insurers increasingly are employing telepresence and videoconferencing technologies in their organizations to facilitate training, improve customer service, streamline claims activities and boost the effectiveness of marketing programs. Telepresence and videoconferencing can save time and money and even help manage head count, while giving carriers, agents, customers and partners a personal, face-to-face experience in real time. How can telepresence and videoconferencing technology help insurers enhance customer satisfaction, improve distributor performance and optimize operations? What are the requirements and success factors insurers should address to maximize the value of their investments in telepresence and videoconferencing solutions? And what are some of the future capabilities that the technologies may offer?

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio