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Regence Implements Paperless EOBs

Members of the Northwest U.S. health insurer can get explanation of benefit statements online instead of by mail.

Portland, Ore-based health carrier Regence has launched a service allowing eligible members to receive explanation of benefit statements (EOBs) online.

"If they elect to go paperless, members receive an e-mail notification as soon as an EOB is available," Torben Nielsen, director of e-business services at Regence, says in a statement. "They can log on to to view it right away."

Regence members interested in receiving paperless EOBs can visit to see if their current benefit plan is eligible for the service. In January of 2011, approximately 1.8 million Regence members will have access to this service, and the remainder of Regence members will be transitioned to this service over the next year.

The carrier sends out 2.3 million paper EOBs each month, it says.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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