Workmen's Auto Insurance Company (Los Angeles), ARI Insurance Companies (Lawrenceville, N.J.), and Crum & Forster (Morristown, N.J.) have signed on to offer SceneExchange, Scene Genesis' (Pittsford, N.Y.) unique Web portal that lets insureds select an autobody shop for repair of their damaged vehicle.
Claims representatives at these firms give customers the option to use SceneExchange. If the customer chooses this option, an independent appraiser will promptly inspect the vehicle and send the estimate and digital photographs to SceneExchange. SceneExchange then alerts participating local body shops, which view the appraisal and compete for the business based on turnaround time and service. The vehicle owner goes online to review the shops' proposals and information about their training and warranty policies, and check ratings from other SceneExchange customers who've used the shop.
Crum & Forster and Workmen's Auto Insurance Group is utilizing SceneExchange in Florida now. Crum & Forster and ARI Insurance Companies are currently offering the exchange to insureds in New Jersey. Beginning in October, Iowa, Illinois and Missouri will be going online with SceneExchange.
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio