Aetna Rejects Outsourcing, Brings IBM In-House
Carrier says IBM will help it build a unified claims-processing center and more self-service systems for customers. Co-sourced arrangement will also lead to achieving certification at CMM Level 3.
Horizon Casualty Services Selects RulesPower
Seeking to automate all of its business processes under a single master business management model, Horizon Casualty Services has selected RulesPower for claims management and adjudication process management.
Safeco Launches Single Platform for P&C Sales
Aiming to promote cross-selling and drive greater agent productivity generally, Safeco has launched Safeco Now, an online sales platform that enables agents to rapidly quote multiple lines of P&C business.
Scotland’s First Minister Pitches Financial Service Firms
Visiting New York yesterday as part of the festivities planned for National Tartan Day, First Minister of Scotland Jack McConnell remarked, "This holiday, passed six years ago by the U.S. Senate, emphasizes the contribution Scots have made to this country, but I'd like to emphasize not just links and heritage, but what modern Scotland has to offer. McConnell's remarks came during "Business Transformation," a roundtable event held at the Forbes Galleries in New York.
BearingPoint and Teradata Partner to Promote Data Consolidation
In an effort to address the demand for data consolidation in the insurance industry, BearingPoint has formed a marketing and sales alliance with NCR Corp. Both parties will lend their intellectual property to the deal intended to help customers converge their data by leveraging NCR's Teradata tools.
Jopp Moves to URAC
While at the Health Insurance Association of America (HIAA; Washington, DC) CIO Devin Jopp saw his position shift from an information capacity to a more operational capacity, as exemplified by his secondary role as COO of the HIAA's business programs.
Selective’s Mohr Promoted to Senior VP
Hired in December 2000 to assess Selective Insurance Group's (Branchville, N.J.; $3.4 billion total assets) technology environment as vice president for IT, Rick Mohr has been promoted to senior vice president.
Web Portal; Document Scanner; Hardware Security; Document Viewing; PDA; Forms Automation
Starting from Scratch
George Napoles left his post as head of Cooperative Technologies to build Jackson National Life Insurance's IT department.
Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Open Door to Claims Info
A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information.
BCBSTN Speeds Claim Service
Dakota Imaging/FileNET solution enables Blue Cross Blue Shield of Tennessee to cut a week off of the claims cycle while increasing operational efficiency.
Waiting on the Customer
Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions.
Shift to Customer-Centricity
Since joining TIAA-CREF in 2003, CTO Sue Kozik has led the company's initiative to centralize its IT environment - an effort that has so far delivered $50 million in savings.
WellPoint Grows with PeopleSoft
Self-service functionality and centralized HR services help the health insurer navigate the challenges of its aggressive growth strategy cost-effectively.
In an effort to improve its agent download process, Grange Mutual Casualty Group selected business solutions provider Connective Technology's TEAM-UP Download solution.
Carriers to participate in training program to improve U.S. tech skills.
Insurers Poised to Launch HSAs
Newly authorized tax-exempt health savings accounts may drive intensified investment in consumer-directed, healthcare-related technology.
What Not To Do
When you're looking for examples of inconsistent service and inadequate deployment of technology, nothing beats the travel industry.