AIG's Milton Sentenced: Considering the Whole Man
Perhaps some might argue that the AIG/GenRe finite reinsurance transaction was egregious in some respects, and that in this instance a man capable of and accustomed to playing by the rules departed from them. If that is true, his conviction is a tragedy. If it's not, it's a travesty.
MetLife Boosts CSR and IVR Capabilities
Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service.
Obama and Healthcare IT
Obama wants all Americans' healthcare records and related information digitized within five years. That will lower costs and create efficiencies by eliminating paperwork, facilitating on-demand patient information for the full spectrum of providers, and making fraud easier to spot. That's the thinking, at least.
Satyam Scandal Fallout: Truth and Consequences
The Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing.
Insurers Challenged to Adopt Business Intelligence
Success in a challenging market requires that insurers tackle data management deficits and cultural resistance in order to effectively leverage business intelligence capabilities in an era of data abundance.
Top 3 Quotes from the 2009 Property/Casualty Insurance Joint Industry Forum
If there was one prevailing theme, it was the relative health of P&C industry compared to its financial services brethren and the strength of the battle-tested P&C business model. The companies within the industry that have weathered the current economic storm best, many forum panelists agreed, were those that stuck to their core business.