Content posted in January 2009
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Swiftcover Launches Online-focused Marketing Campaign
With its recently launched ad campaign, featuring Iggy Pop, London-based Swiftcover has built a value proposition around the convenience of the online distribution channel.
AIG's Milton Sentenced: Considering the Whole Man
Perhaps some might argue that the AIG/GenRe finite reinsurance transaction was egregious in some respects, and that in this instance a man capable of and accustomed to playing by the rules departed from them. If that is true, his conviction is a tragedy. If it's not, it's a travesty.
BCBS of South Carolina Looks to Fill IT Talent Pool
Blue Cross Blue Shield of South Carolina is focusing on long-term solutions to the industry's IT talent shortage with programs aimed at high school and college students.
Overcoming Barriers to Integrated Risk Management
Effectively managing multiple risk types requires the ability to marshal diverse information assets and deliver them to decision makers as actionable intelligence.
MetLife Boosts CSR and IVR Capabilities
Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service.
Grupo Nacional Provincial Selects IBM
Grupo Nacional Provincial (GNP) has signed a five-year outsourcing agreement with IBM.
Fiserv Insurance Faces Rebranding Challenges, Opportunities
Following acquisition by private equity fund, Fiserv Insurance rebrands as StoneRiver; faces identity challenges but also opportunities of private ownership.
In Depth: WellPoint Hires Andrew Lang to Lead Applications Development
Lang's responsibilities to include positioning applications development team as strategic business partner.
Highmark and Independence Blue Cross Withdraw Merger Applications
Highmark Blue Cross Blue Shield and Independence Blue Cross have announced that they have withdrawn their applications to merge, citing opposition from the Pennsylvania Insurance Department.
SUA Establishes Hands-Off Data Center
Specialty Underwriters' Alliance leverages process automation software from Advanced Systems Concepts to establish a hands-off data center.
Obama and Healthcare IT
Obama wants all Americans' healthcare records and related information digitized within five years. That will lower costs and create efficiencies by eliminating paperwork, facilitating on-demand patient information for the full spectrum of providers, and making fraud easier to spot. That's the thinking, at least.
Satyam Scandal Fallout: Truth and Consequences
The Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing.
OneAmerica Eliminates Password Frustrations With Single Sign-On
OneAmerica boosts productivity and reduces risk with Imprivata's single sign-on identity and access management appliance.
Assurant's VerifyIns Site Drives Online Sales Success
Rental insurance confirmation site supports partnerships with property management companies that deliver new insurance business to Assurant Special Property.
In Depth: Highmark Launches Retail Initiatives
Highmark Blue Cross Blue Shield is launching two retail insurance stores in the first quarter of 2009.
Physicians Mutual Centralizes Customer Data
Physicians Mutual has worked with IBM to create a customer information management system.
Zurich’s Sagalow Pursues "Customer-Centric Innovation"
Former AIG executive Ty Sagalow has taken on the role of chief innovation officer for Zurich North America Commercial.
Insurers Challenged to Adopt Business Intelligence
Success in a challenging market requires that insurers tackle data management deficits and cultural resistance in order to effectively leverage business intelligence capabilities in an era of data abundance.
Top 3 Quotes from the 2009 Property/Casualty Insurance Joint Industry Forum
If there was one prevailing theme, it was the relative health of P&C industry compared to its financial services brethren and the strength of the battle-tested P&C business model. The companies within the industry that have weathered the current economic storm best, many forum panelists agreed, were those that stuck to their core business.
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