Content tagged with Channels posted in March 2002
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IT Answers the Call
Faced with an aggressive business growth strategy, The Guardian's IT is ready for the challenge.
Risky Business: Getting Payback on Partnerships
Although the risks are high, these days insurers can't afford to ignore the benefits of alliances and partnerships. Here's how to improve the odds of success.
Verity Helps AXA Hold Search Party
In response to customer demands, AXA Financial adds search capability to its AXA Advisor Web site.
Turning Green into Customer-Service Gold
State Auto improves service by overlaying green screens with Jacada application.
Agent/Carrier Tech Link Needs Work
Insurers and agents agree about the uses of technology in theory more than practice, an IIAA study confirms.
Service Innovators Join Forum
I&T Customer Service Leadership Forum addresses CRM & ROI challenges.
USAA Chooses Chordiant To Create "Single-Service Processing View"
USAA has licensed Chordiant Software's Chordiant 5 Enterprise
Platform, which will be used to integrate customer data from USAA's business systems into a thin-client solution for CSRs.
How Full-Service Brokers Could Start Highlighting Protection Products Online
Ongoing market volatility, combined with economic and national security uncertainty, has created opportunities for full-service investment firms and their affiliated financial advisors to interact with customers and strengthen client relationships.
Infosys Helps Northwestern Launch Online Fund Transfer Tool
Northwestern Mutual recently launched an online funds transfer capability for variable life and annuity policyholders that was co-developed with Infosys Technologies.
Delivery Strategies Briefs
UnumProvident subsidiary BenefitAmerica introduces BenefitAmerica Spectrum; Bisys Group offers customized, branded insurance distribution Web sites; Medical Mutual of Ohio claims more than 20,000 members have registered online through My Health Plan...
CRM Briefs
Group 1 Software releases the DataSight system; Esna Technologies unveils the latest version of Telephony Office Linx 2000 v.4.0; TightLink Corp. introduces TightLink Service 3...
News Briefs
A marketing agreement has been confirmed by Docucorp International and AscendantOne Inc.; chief security officers in financial services earn significantly higher salaries than their counterparts in telecom, utilities and manufacturing, according to Giga Information Group; Liberty Mutual Group licenses ISO Claims Outcome Advisor from ISO.
Post-Enron, Insurers Analyze Partners
Far-reaching aftershocks could change financial reporting requirements, ultimately impacting IT systems.
A Little Knowledge...
This months's editorial on The PATRIOT Act, by Katherine Burger, Editorial Director.
American Skyline Insurance Taps Debit-Based Claims Vendor
As part of a strategy that will reduce paper claims drafts and get claims payments to policyholders more quickly, American Skyline Insurance has awarded a contract to Clarity Incentive Systems that will enable the insurer to use Clarity's payment platform to power a debit card-based claims disbursement program.
Humana Launches Benefits Customizing Tool
Responding to employers' concerns about rising costs and employees' wishes for greater involvement in managing their health benefits, Humana rolls out SmartSuite, which combines health plan design and Internet technology to give employers and employee members the ability to exercise healthcare plan options.
NEWS BRIEFS
Great American Insurance revamps Bond Division site; Farmers Insurance's Farmers FastQuote launches this week ; Certified Professional Insurance Agents Society recognizes Selective Insurance Group as 2002 "Company Partner of the Year"...
DELIVERY STRATEGIES BRIEFS
NAIC's Credit Scoring Working Group will "fast track" a review of credit scoring by insurers for rating purposes; Financial services spending on XML-related technologies and Web services forecasts from ZapThink; DriverShield CRM Corp. will provide Bankers Insurance Company of Florida with its DriverShield's CRM program...
CRM Briefs
Many senior executives are expressing frustration about the returns on CRM investments, reports Booz-Allen Hamilton; Frontstep releases Frontstep CRM; Answerthink and CentrPort form an alliance...
EXECUTIVE BRIEFS
Chris T. Calos joins Fortis Benefits Insurance Co. ; Selective Insurance Group appoints Kerry A. Guthrie, Gretchen Coffill Narvarte, and Leonard V. Weinman...
Deloitte Insurance Vet Porrello Cites Tech Prioritization Challenge
Picking the right technology investments that will deliver ROI is
one of the biggest challenges facing insurers today, according to
Deloitte Consulting's Ken Porrello, national director for insurance
consulting, who recently took on the added responsibility of managing director of the firm's Chicago office.
Treasury Proposes New Information-Sharing Regulations
The USA PATRIOT Act gave financial institutions and government agencies unprecedented leeway to share information. The new rules will create significant opportunities for financial technology firms to create linkages among the customer databases spanning the financial services industry, if only for the purpose of
sharing suspicions held about their customers.
Delivery Strategies Briefs
Allstate provides consumers access to new products and services at allstatebank.com; CNA Life introduces tool enabling agents to track customer account activity; The St. Paul Companies launches Web-based tool for obtaining single entry, real-time quotes for small commercial products.
CRM Briefs
Teradata releases Touchpoint Server;
Active Decisions releases Active Financial Assistant; enhanced functionality for Siebel eHealthcare 7 is available from Siebel Systems.
Anthem Gets Healthy
BCBS carrier hopes to improve members' health with personalized content—ultimately reducing medical claims.
The Hartford Enhances Locator/Referral Solution
Insurer tracks prospective policyholder traffic with InfoNow's leads management solution.
MGIC Standardizes On EMC Technology
Mortgage insurer migrates information from three disparate systems to SAN to increase flexibility.
Service Leaders Share Secrets
I&T's Leadership Forum to showcase state-of-the-art customer-centricity.
DTCC Expands Insurance Biz
Partnerships with ACORD and Pivot/InfoOne support focus on distribution.
.NET Adds More Web Services Buzz
With IT budgets under the microscope, can CIOs find the required resources to invest in the underlying technologies that power Web services?
The Big Chill
The Editor's Letter for this month focuses on the Enron scandal and its chilling effect on business innovation.
Successful IT and Business Process Outsourcing for the Insurance Industry
This installment covers:
Service Levels, Performance Analysis and Improvement Customer Satisfaction Performance Metrics and Reporting.
Winning with Wireless: A Challenging Road for Auto Insurers
By John Garabedian, Boyd Pederson and Ryo Tokuda, The Boston Consulting Group
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