Content tagged with Channels posted in May 2002
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Strategies for Putting the Customer First
Making a solid business case is key to achieving customer service return on investment, according to participants in Insurance & Technology's conference.
There’s No Value Without Accountability & Execution
The mandate to achieve ROI is making IT/business alignment a reality, according to two executives from IBM Global Services: Julie Donohue and John Connolly.
Allstate Centralizes Training Information
More than 67,000 learners are actively using the insurer's customized learning management system.
Maritime Revamps Advisor Application
Canadian insurer taps Qunara and Crystal Decisions to Web-enable financial advisor information channel.
Achieving Real-World Results
Executive Summit 2002 Examines Vision/Value Balance.
Cool Sites
We asked Kevin Zimmer of Princeton Insurance for a summary of his favorite websites.
New Contracts
Jefferson Pilot Financial awarded contract to Research in Motion; Builders Insurance Group has chosen Ravello Solutions; Scottish Annuity & Life awarded a contract to COSS Development Corp...
Financial Practice Set at HP
New HP combines Compaq's front-end with HP's back-end technology.
Cyber News
Manulife has partnered with CNN/Money Online; XL Reinsurance America signs agreement with eReinsure; Clarica Life offers online annuity illustration capability...
The Money Game
This month's editorial about economic downturns and recessions, by Katherine Burger, Editorial Director.
Global Operator Embraces Both Centralized & Decentralized IT
Manulife Financial uses its century-old global scope to maximize its technology budget. The insurer reduces operation costs through shared data centers in different global regions and by outsourcing its infrastructure.
Is Your Global Technology Infrastructure in Order?
Infrastructure considerations such as performance, capacity, scalability, and reliability are critical to an insurer's ability to deliver on its business strategies—especially in an increasingly global industry.
Self-Service Functionality, e-document Delivery Distinguishes Leading Carriers
Progressive Insurance earned the top overall ranking in the Gomez Q2
Internet Insurance Carrier Scorecard. Progressive continues to invest
aggressively in improving the functionality and usability of its
consumer-facing Web interface.
CRM Briefs
--> Pramati Technologies, a developer of J2EE application server technology, and Innova Solutions, a CRM services provider, form strategic alliance.
--> Mercator announces support for Siebel Systems' Universal Application Network. --> UpShot Corp. will integrate its sales-focused CRM solution with applications already on a salesperson's computer.
Delivery Strategies Briefs
--> eAutoclaims launches car rental procurement offering within eJusterSuite, its auto repair claims ASP.
--> The Bluebook International taps Cotelligent to develop a suite of products to automate claims handling.
--> The newest version of Kamakura Corp.'s risk management solution offers integration of credit scoring capabilities.
--> London American General Agency initiates 10 percent premium discount with Scottsdale Insurance for taxi fleets using DriveCam's Driving Feedback System.
News Briefs
--> Jefferson Pilot Financial launches service providing real-time pending updates over the Internet.
--> Allfinanz was recognized with the ACORD Certification Honoree Award and the ACORD/NAILBA/NAVA Implementer Award. --> G2X releases Agility: Insurance 1.0, a Web-based version of its n-tier, J2EE G2X: Agility application for relationship management and new business processing.
Beyond Borders
"Beyond Borders" editorial of the July 2002 IASA Supplement by Katherine Burger, Editorial Director.
CONNLY NAMED CIO AT ST. PAUL COS.
Michael R. Connly, who has been named chief information officer at The St. Paul Companies, says that while in his new role he will focus on controlling costs, reusing technology across the entire company and leveraging the Internet for most new technology offerings.
SHORT-TERM DELIVERABLES, STANDARD PROCESSES CHARACTERIZE NEW INFO TECH REALITY
At the ACORD Conference in Orlando, panelists from Mutual of Omaha, GeneralCologne Re and Zurich North America discuss their strategies regarding systems integration, ROI, short-term deliverables and standards.
IVANS LAUNCHES "GET REAL" PROGRAM
IVANS announced "Get Real," an implementation program that will help carriers and agencies address their most common agency and company customer service issues in real time within their existing workflows.
ACORD Briefs
--> FireStar Software and Microsoft partner to assist enterprise developers
--> HNC Software and The Hartford Financial Services Group launch XML Manager For Insurance --> AscendantOne and Deloitte & Touche partner to provide Web/network ready solutions --> GRX Technologies launches version 3.0 of GRX Risk Platform --> G. A. Sullivan released Enterprise Orchestrator for Insurance (EOI) --> Instec introduced a complete, native Windows commercial package policy processing solu
Delivery Strategies Briefs
--> Travelers is in production with a real-time SEMCI capability.
--> The Hartford Financial Services Group has licensed HNC Software Blaze Advisor --> Prudential Financial expands Prudential Xpress to third-party brokers.
SEEKING I&T'S ELITE EIGHT 2002
Insurance & Technology wants you to let us know who you think is the most visionary technology executive in insurance.
CRM Briefs
--> Jacada and SeeBeyond have released a real-time integration solution for legacy system connectivity
--> Epicor Software has released an Internet architecture for Microsoft.NET platform --> Deloitte Consulting has announced an expansion of its alliance with SAP AG.
Chubb Launches Personal Lines Site
Building on existing personal lines Web pages within its public Web site, Chubb has collaborated with IBM Global Services to provide an interactive personal insurance Web site to serve customers and agents.
TCi and AIT Partner on Life Offering
The systems integration challenges facing life insurance companies have created an opportunity for life industry consultant TCi Consulting & Research and CRM provider AIT, which will offer an integration solution for the life insurance and annuities industries.
CRM Briefs
StayinFront releases the latest version of its Visual Elk 9; Bytemasters launches Contact Master 2, Workgroups Edition; Avaya Inc. releases Integrated Stackable Telephony Solution...
Delivery Strategies Briefs
Insurance.com enters into three new alliances; FLAG Bank's FLAG Financial Services division announces exclusive partnership with Digital Insurance, Inc.; The Securities Industry Association releases telemarketing guide...
Tomb Charts New Waters
Former KPMG insurance executive Ben Tomb forms new consulting firm, Headwaters Consulting.
Dudley Hones Standards at ACORD
Ron Dudley, former Atlantic Mutual Insurance Co. executive, joins ACORD as vice president of standards.
Weighing Wireless
Significant barriers counsel against major wireless initiatives, and customers still show only limited interest. But wireless applications can give field reps a competitive edge.
The Knowledge Management Payback
Knowledge management can deliver substantial ROI, if expectations are managed and the strategy is implemented properly.
What’s New in 2002?
2001 proved to be a difficult year, but that didn't stop past tech-savvy CEO honorees from setting records and giving back to their communities.
Predicting the Tech Future
Sun Life Financial's chief executive officer draws from his CIO experience to influence technology.
Tech-Focused Way of Life
At The Hartford, CEO Ramani Ayer's scrutiny of ideas leads to enterprise-wide innovation.
Competitive Frontiersman
Selective's Greg Murphy wields technology to streamline the independent agent distribution channel.
ING: Ready for Convergence
The close relationship ING US Operations' CEO has with his CIO came in handy during the company's recent consolidation.
Tech-Savvy CEOs Navigate the Road to Success
Tech-savvy CEOs proactively harness technology in the pursuit of profitability.
Penn Finds Lost Passwords Tech
Courion's PasswordCourier product allows help-desk technicians to quickly reset lost passwords for life insurance company's financial advisors.
Encompass Enhances Site
Carrier delivers personalization and messaging features.
Paperless App. Process
eHealthInsurance creates electronic processing interchange.
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