Content posted in January 2003
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LIBERTY NORTHWEST NAMES WESTOVER E-BIZ HEAD
In an effort to increase its e-commerce presence, Liberty Northwest Insurance Corp., a subsidiary of Liberty Mutual, appointed Michael Westover, former e-business strategist for Liberty International, to lead the company's e-business efforts.
SCALABLE DELIVERY MODELS TO IMPROVE THE BOTTOM LINE
Life and annuity insurers have shifted from being the purveyor oftraditional insurance policies to being full-service broker/dealers.
INSURERS' DO-NOT-CALL EXEMPTION MAY BE LIFTED
Although insurers currently are exempt from the language of an FTC amendment to the Telemarketing Sales Rule requiring that telemarketers abide by a national do-not-call list, the exemption may be eliminated and fines enforced as early as August.
THE KEYS TO BUSINESS MANEUVERABILITY
Carriers are facing intensifying competitive, economic and regulatory pressures, demanding greater agility from supporting systems. But while often rigid and monolithic systems present a barrier to optimum maneuverability, technology is only part of the problem.
CRM BRIEFS
--> The Kansas City claims center of Farmers' Insurance Group is named Call Center of the Year ;
--> IBM and Siebel Systems announce an expansion of their alliance ;
--> G2X releases version 2.0 of Agility:Insurance...
DELIVERY STRATEGIES BRIEFS
--> Milliman USA and Focus Solutions
create a straight-through platform;
--> The NAIC and InSystems announce the planned integration of
SERFF with InSystems Tracker;
--> Info-One introduces VARDS Wholesaler...
MARKETSOFT & QUADSTONE PARTNER ON ANALYTICS
Aiming to provide financial services companies with greater control over cross-selling and other customer profitability initiatives, MarketSoft Corp. has partnered with Quadstone, an analytic solutions provider.
INSURANCE PORTALS: THE NEXT GENERATION
The first generation of insurance portals was supposed to change the Insurance industry forever--from both B2B and B2C perspectives. But the reality is that they did not transform the industry and were, in fact, dismal failures.
PROVIDENCE WASHINGTON PICKS METASERVER SOLUTION FOR PROCESS INTEGRATION
As part of a migration from legacy systems to best-of-breed components, Providence Washington has chosen Metaserver's P/C Carrier Integration Solution for business process integration (BPI).
CRM BRIEFS
--> Clear Technologies signs a distributor agreement with Direct Data Corp.;
--> YellowBrick Solutions and StrategicOne will partner;
--> S1 Corp.'s Insurance Solutions Online Help System was honored at the 2002 Online Communication Competition...
DELIVERY STRATEGIES BRIEFS
--> American National Insurance selects Group 1 Software's data quality solutions;
--> Zurich North America Small Business adds online functionality for agents and brokers;
--> Unigard Insurance Group implements IVANS Transformation Station...
Security+ Closes the Gap
CompTia creates vendor-neutral certification.
Executive News
Executive moves and promotions in the insurance industry.
Allianz Life's First CIO Seeks Innovation
Douglas P. Reynolds named Allianz Life's first CIO.
Product & Services Showcase
Products and services showcase featuring releases from Marketsoft, Infoglide Software, and more.
Insurers Will Out-Hire Other Sectors
While salaries are stable, or even slightly decreasing, study reveals that insurance CIOs will hire more than their peers in other industries.
Portals Grow Up
Insurers have taken the "lessons learned" from the first round of Internet portals and are applying the knowledge to the next generation of offerings—and have the results to show.
Transformation Specialist
American Modern Insurance Group is transforming itself into a Web-enabled distributor of products.
Avoiding Analysis Paralysis
These 10 steps can help your organization choose the best technology solutions.
Unlocking the Door to Identity Management
Not only do multiple and decentralized authentication stores increase the risks of inaccuracy and inconsistency, they also leave insurers vulnerable to cyber-threats—and they're expensive, too.
Let’s Make a Deal...Now!
Even if a contract isn't due to expire, a buyer's market means vendors are more willing to renegotiate at terms more favorable to insurers.
Saul’s Self-Service Strategy
On the Record this month with David J. Saul, Zurich North America.
Portals Ease Health Insurer’s Growth
Antares Solutions' Connexion ii solution lets UPMC HP limit staff increases through online self-service functionality.
Amerisure Powers Comp Policies
Taliant's Power Comp helps Amerisure achieve greater data integrity for workers' compensation policies.
Claims System To Save HB $80K
"One Step" customer service approach leads Canadian insurer to Castek's ASP solution.
Cyber News
Agora Insurance Network Solutions, Inc. has received ACORD certification; Blue Cross and Blue Shield of Kansas City signed an agreement with Benefitfocus; ADP Claims Services launched a Web-based claims management platform...
BT Launches ’eLocation’
Site offers infrastructure for global companies' back-office functions.
Terror Act Requires Notification
Terror risk insurance act enacted.
New Contracts
AGO Insurance Software, Inc. announced an agreement with New York State Superintendent of Insurance; Inviva selected Systems Engineering Group's PAYOUTS
Carriers Add Tips to Sites
Life and annuity providers add info about dealing with the economy.
IIT Rises from ZeBU’s Ashes
All business operations and software products of troubled ZeBU, Inc., have been acquired by Integrated Insurance Technologies Corp. .
Alliances & Partnerships
SOLCORP signed a partner agreement with Hi Sun Technology Holdings Ltd.; Forefield, Inc. will use BoldFish technology; Rackley Systems, Inc. and Epic Solutions have teamed up...
Cigna Claims Suit Un-Settled
Federal judge in Miami blocks settlement in Illinois case involving claims.
2003 IT Spend To Rise Only Slightly
Industry analysts predict insurance companies will focus on infrastructure and enhancing legacy systems.
Pandora's (Mail)box
This month's editorial on e-mail communications by Katherine Burger, Editorial Director.
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