North Carolina Farm Bureau Expedites Policy Processing
Using Clear Technology's Tranzax platform, North Carolina Farm Bureau has reduced its staff and expedited its policy processing function. The carrier has improved quality dramatically while redeploying 30 percent of its staff and reducing policy turnaround from three weeks to five days at the most.
Lessons from the Space Program: I&T Speaks to NASA Legend Gene Kranz
Most famous as flight director of the Apollo 13 mission, Gene Kranz played key roles in the space program from the Mercury missions to the lunar landings to the Space Shuttle era. On Richmond Events' CIO Forum (May 10-12) cruise out of New York Harbor, Insurance & Technology editor Anthony O'Donnell had the opportunity to ask Kranz what lessons the space program might have for insurance technology executives.
Excellence in Giving
When the president of the New Orleans Medical Mission (NOMM) asked Pan-American Life to donate some PCs to the charitable organization, Valerie Moscona, the insurer's second vice president of enterprise computing, had a better idea.
Standard Picks Bernard To Serve Customers
Standard Insurance, a subsidiary of StanCorp Financial Group (Portland, Ore.; $9.9 billion in assets) has named John Bernard senior vice president of operational excellence.
Let the Good Times Roll?
Improved prospects for industry growth are creating a more encouraging environment for IT initiatives, according to InformationWeek Research.
Speaking Up for VoIP
As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
Making Met-Tech Magic
Catherine Rein, MetLife Auto & Home, takes an active roll in IT project prioritization.
A Shot in the Arm
Anthony Watson prescribed a dose of technology for once-ailing HIP Health Plan.
Back to the Future
Mike McGavick stresses technology and looks to Safeco's past to plot its future.
Affordability and Service
Oxford Health Plans' CIO Steve Black believes a sweet spot exists between high-tech and high-touch.
Honesty Is the Best Policy
A new lie detector telephone technology may encourage more policyholders to tell the truth when filing insurance claims.
Thanks to the prominence of a certain real estate developer from Queens, the public's current image of a successful CEO is a guy with bad hair, a taste for opulent furnishings, an ability to play underlings against each other and a penchant for public terminations.
HMSA Standardizes on Documentum
Hawaii Medical Service Association has standardized on the Documentum ECM platform to manage enterprise content and is integrating Acartus' ApertureOne to implement a comprehensive, integrated report management solution.
A Framework for Designing an Effective e-Signature Process: Part I -- The Building Blocks
The Electronic Signatures in Global and National Commerce Act ("ESIGN") became effective in October 2000, but insurance industry participants have been slow to seize the opportunities it presents. In this article, authors Brannon D. Anthony and Brian T. Casey cover the basic provisions of ESIGN that provide the foundation for implementing an e-signature process.