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5 Claims Service Standards
Gartner principal research analyst Stephen Forte offers as a baseline service standard for claims adjusters a five-part prescription.
Technology Plays Critical Role In Fighting Fraud
Liberty Mutual Agency Market (LMAM) special investigative unit manager Joe Zuromsky says anti-fraud technology is key to identifying certain types of fraud.
Midwest Insurance Licenses Fiserv Claims Module
Midwest Insurance Company has licensed Fiserv's PowerSuite Claims module for workers' comp. The new contract addresses the carrier's attempt to update to Web-based technology.
Cincinnati Insurance Selects Audatex
Cincinnati Insurance has chosen Audatex software to help streamline its estimating and audit procedures.
Insurers Improve Claims Process Through IT Alliance
Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service.
Pacific Northwest Storm Challenges Insurers
For the second time in a year, insurance carriers' CAT response teams faced the unique challenges associated with a Pacific Northwest storm.
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