Insurance & Technology is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Strategies for Putting the Customer First
Making a solid business case is key to achieving customer service return on investment, according to participants in Insurance & Technology's conference.
Secrets of the Budget Masters Revealed!
What are some of the strategies insurance tech executives use to manage their budgets? Seven industry leaders reveal how they're maximizing IT dollars to keep their firms
competitive.
There’s No Value Without Accountability & Execution
The mandate to achieve ROI is making IT/business alignment a reality, according to two executives from IBM Global Services: Julie Donohue and John Connolly.
Allstate Centralizes Training Information
More than 67,000 learners are actively using the insurer's customized learning management system.
Global Operator Embraces Both Centralized & Decentralized IT
Manulife Financial uses its century-old global scope to maximize its technology budget. The insurer reduces operation costs through shared data centers in different global regions and by outsourcing its infrastructure.
Is Your Global Technology Infrastructure in Order?
Infrastructure considerations such as performance, capacity, scalability, and reliability are critical to an insurer's ability to deliver on its business strategiesespecially in an increasingly global industry.
ILOG/DWL Partnership Targets Data Consolidation
ILOG (and DWL enter into a new partnership responding to insurers'
needs for customer data consolidation across multiple lines of business.
CRM Briefs
--> Pramati Technologies, a developer of J2EE application server technology, and Innova Solutions, a CRM services provider, form strategic alliance.
--> Mercator announces support for Siebel Systems' Universal Application Network. --> UpShot Corp. will integrate its sales-focused CRM solution with applications already on a salesperson's computer.
Delivery Strategies Briefs
--> eAutoclaims launches car rental procurement offering within eJusterSuite, its auto repair claims ASP.
--> The Bluebook International taps Cotelligent to develop a suite of products to automate claims handling.
--> The newest version of Kamakura Corp.'s risk management solution offers integration of credit scoring capabilities.
--> London American General Agency initiates 10 percent premium discount with Scottsdale Insurance for taxi fleets using DriveCam's Driving Feedback System.
SHORT-TERM DELIVERABLES, STANDARD PROCESSES CHARACTERIZE NEW INFO TECH REALITY
At the ACORD Conference in Orlando, panelists from Mutual of Omaha, GeneralCologne Re and Zurich North America discuss their strategies regarding systems integration, ROI, short-term deliverables and standards.
ACORD Briefs
--> FireStar Software and Microsoft partner to assist enterprise developers
--> HNC Software and The Hartford Financial Services Group launch XML Manager For Insurance --> AscendantOne and Deloitte & Touche partner to provide Web/network ready solutions --> GRX Technologies launches version 3.0 of GRX Risk Platform --> G. A. Sullivan released Enterprise Orchestrator for Insurance (EOI) --> Instec introduced a complete, native Windows commercial package policy processing solu
Chubb Launches Personal Lines Site
Building on existing personal lines Web pages within its public Web site, Chubb has collaborated with IBM Global Services to provide an interactive personal insurance Web site to serve customers and agents.
TCi and AIT Partner on Life Offering
The systems integration challenges facing life insurance companies have created an opportunity for life industry consultant TCi Consulting & Research and CRM provider AIT, which will offer an integration solution for the life insurance and annuities industries.
CRM Briefs
StayinFront releases the latest version of its Visual Elk 9; Bytemasters launches Contact Master 2, Workgroups Edition; Avaya Inc. releases Integrated Stackable Telephony Solution...
Dudley Hones Standards at ACORD
Ron Dudley, former Atlantic Mutual Insurance Co. executive, joins ACORD as vice president of standards.
The Knowledge Management Payback
Knowledge management can deliver substantial ROI, if expectations are managed and the strategy is implemented properly.
What’s New in 2002?
2001 proved to be a difficult year, but that didn't stop past tech-savvy CEO honorees from setting records and giving back to their communities.
ING: Ready for Convergence
The close relationship ING US Operations' CEO has with his CIO came in handy during the company's recent consolidation.
Pru Becomes Smooth (Java) Operator
Insurer keeps tabs on its Java code and applications with diagnostic tools from Wily Technologies.
Penn Finds Lost Passwords Tech
Courion's PasswordCourier product allows help-desk technicians to quickly reset lost passwords for life insurance company's financial advisors.
Are Insurers Set for PATRIOT Act?
Carriers have to come up-to-speed quickly on anti-money laundering technology and strategies to comply with new Federal regulations.
CONFERENCE PREVIEWGain Solutions & Resources
This year's ACORD Conference, "Real World Solutions," aims to provide the resources to help participants accomplish standards initiatives, and achieve a measurable ROI.
|