Content posted in June 2003
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Anytime/Anywhere Information Output
Technology providers are realizing the dream of multi-channel publishing.
E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
IASA: The Education Resource
To gain insights into both emerging and established technology trends, Insurance & Technology interviewed Craig Lowenthal, vice president and CIO for Hartford Financial Products, a unit of The Hartford, who is also serving with IASA as VP, Education, for 2003-04.
Accelerating Portal Success
Cutting through the hype to find value in your online investment.
Rethinking E-Business
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
MANULIFE REPLACES LEGACY CHANNEL MANAGEMENT APPS WITH DSPA SOLUTION
Seeking business-process efficiencies and greater ease-of-business value, Manulife Financial has selected DSPA's FASAT to provide distribution management services to its Canadian sales force.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
PHILADELPHIA INSURANCE COS. STREAMLINE FINANCIAL REPORTING
Philadelphia Insurance Companies will begin to add automation to its previously manual process of budgeting and financial planning by deploying business performance management software from Satori Group.
ANALYSIS FROM GOMEZ: HELPING USERS NAVIGATE ONLINE TO MEET THEIR BUSINESS OBJECTIVES
Most online property and casualty insurance offerings are poorly equipped to accommodate consumer objectives. Several carriers, however, are bucking the trend.
SEEKING THE INSURANCE INDUSTRY'S ELITE
Who do you think is the most visionary technology executive in insurance?
CIGNA 'Drives' Fitness
Online tool supports wellness program.
Stoll Is New MetLife Individual Biz CIO
Jeff Stoll replaces Tony Candito as CIO Individual Business, MetLife.
Managing Growth & Risk
I&T's fifth annual Executive Summit will bring together industry leaders who are looking to grow and compete while keeping IT expenditures in check.
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
Governance Falls into CIO’s Lap
Although compliance with Sarbanes-Oxley means CEOs are in the hot seat, CIOs will do much of the heavy data lifting.
Insurers Can’t Live on ROI Alone
More insurance companies are now measuring the total cost of ownership (TCO) along with return on investment (ROI) on technology projects.
Winning with Brains & Brawn
Insurers can maximize competitive potential through smarter use of their IT assets.
Serving Those Who Serve
On the record with Stephen E. Yates, president, USAA Information Technology Co.
Flying High with Web-Based Underwriting
Global Aerospace aims to improve service to customers with a completely Web-based underwriting system.
Insulating CSRs from Back-End Complexities
Pegasystems helps ANICO develop a customer service front-end to improve efficiency.
Zurich Puts Agent Appointment Online
To eliminate the inefficiencies of its paper-based process, Zurich Life builds an online agent appointment process.
’Touchless Solution’ Links Agents
Mutual of Omaha brings independent force back onto e-mail through Whale eGap reverse proxy system.
NC FARM BUREAU TO INSTALL BPM TECH FROM CLEAR TECHNOLOGY
North Carolina Farm Bureau Mutual Insurance Co. will use a business process management application from Clear Technology to automate manual processes in its policy processing center.
HIGHMARK ACHIEVES SINGLE DATA SOURCE
When he was charged with the task of bringing disparate claims, underwriting and billing applications, and siloed databases, into one common platform, "I couldn't believe" where Highmark's business system environment was,
recalled Matt Piroch, CIO, Highmark Life & Casualty Insurance Co.
ITG LAUNCHES SHARED-COST CONSULTING ENDEAVOR
In an endeavor to provide alternative to "mile-wide, inch-deep" analysis and expensive client-specific research,
Insurance Technology Group launches a shared-cost research model that aims to provide the quality of client-specific research at perhaps a fifth of the cost.
PRINCIPAL WINS 2003 INSURANCE INNOVATORS AWARD; SAFECO, VSP NAMED RUNNERS UP
Creating strong, ongoing and dynamic customer relationships—and using those relationships to grow
the business—has been an elusive goal for many insurers.
ISO's Buy May Signal Shift
Acquisition of policy admin vendor AscendantOne broadens ISO's focus.
Cool Sites
Charlie Coon, assistant vice president, information systems, St. Paul Companies, recommends the
following sites:
Aetna Enhances Customer Site
Suite of online decision-support tools furthers new marketing focus.
NAIC Sets Model Law Reviews
NAIC will review all model laws.
Alliances & Partnerships
FaceTime and SJ Technologies have formed an alliance; Amacis signed Decision First Technologies Inc.; RewardsPlus entered into a joint-marketing agreement with Mosse & Mosse Associates...
Win Server '03 Boosts Security
Insurers may consider new server platform for Web services.
New Contracts
Co-operative Insurance Companies has licensed AcroSoft's Imaging and Workflow solutions; Electric Insurance Co. has chosen Scene-Access; Central Mutual Insurance Companies has signed a contract with TeaLeaf Technology...
Legacy Contributes to Leakage
$13.7 billion of premium revenue was forgone by insurers in 2002.
Info Tech Needed To Fight SARS
AIG acknowledges disease has limited Asia-based agents' abilities to interact with clients—with possible impact on bottom line.
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