Information You Can Act On
Achieving business intelligence requires insurers to take disparate data and link, consolidate and transform it into actionable knowledge.
CRM’s New Focus: Analyze This
CRM analytics are helping to detect pockets of marketing opportunity,
while also providing IT management with information they can use to create business efficiencies.
Smooth Sailing with ’Blackbeard’
Agent-centric policy management system will help R&SA's yacht insurance division grow its book by 50 percent without staff increases over next three years.
Alliances & Partnerships
Dakota Imaging and FACTS Services, Inc., have
entered into a strategic partnership; Taliant Software has joined ACORD
Hartford Financial Services Group launched e-payment functionality; Royal & SunAlliance launched a new corporate Web site; MIB Group has deployed REST technology to provide a set of Web services...
Joel Gelb, chief information officer of Keene, NH-based MSA Group, recommends the following Web sites...
RLI Corp. has implemented Duck Creek Technologies' EXAMPLE Platform Product Suite; Sapiens International Corp. signed a contract with Occidental Fire and Casualty of North Carolina; Arch Capital Group Ltd. selected RiskClick...
HEALTH INSURER AIMS TO ADD TELECOMMUTERS, CUT COSTS
Having already created Web browser-based access to patient records and insurance claims stored on its mainframes, BlueCross BlueShield of South Carolina reveals plans to upgrade its network so customer-service reps can telecommute to work without affecting the quality of service to its 150,000 customers.
--> Searchspace releases money laundering solution;
--> CIGNA Group Insurance launches a suite of online services;
--> The market for CRM services will grow five to six percent in 2003, forecasts META Group;
--> Pivotal Corp. and Experio Solutions announce an agreement ...
DELIVERY STRATEGIES BRIEFS
--> Financial Keyosk will formally incorporate on Dec. 31;
--> IVANS Networking announces availability of IBM Application Hosting-Business Exchange Services;
--> Senior Market Sales and Insuractive launch new Web site;
--> CT Insurance Services introduces Rxeconcile...
How To Be the MVP
This month's editorial on the keynote speaker of the 2002 executive summitBilly Beaneby Katherine Burger.
TRAVELERS TIES REAL-TIME POLICY VIEW TO VENDOR SYSTEM
Travelers Property Casualty has launched Electronic Policy View (EPV), a real-time policy view capability accessible to independent commercial agents and brokers through their Applied Systems agency management systems.
WAYNE MUTUAL TURNS TO RIS FOR OUTSOURCING RELIEF
When Wooster, OH-based Wayne Mutual Insurance Co.'s long-time outsourcer informed the carrier that it no longer planned to offer outsourcing services, the small writer of P&C insurance had to move quickly to find a new outsourcing provider.
--> Blue Cross Blue Shield of Georgia provides members with AccessBlue, its Web site's online transaction service.
--> Clear Technologies launches a Web site that provides CRM information for small to mid-sized companies.
--> CRMI Consulting announces an initiative to target companies upgrading business processes and systems to improve their CRM approach.
DELIVERY STRATEGIES BRIEFS
--> National Life Insurance Co. extends its contract with Advanced Impact;
--> Xactware releases HomesitePro;
--> Manulife USA launches an executive bonus/restrictive endorsement bonus arrangements (REBA) sales tool kit...