Content posted in September 2004
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Insurance Evolution: Achieving Competitive Web-based Product and Service Delivery
Traditional business processes are difficult to change and will require systems and business transformations. But streamlined business processes can allow improved services and cost reductions in the delivery of products and services.
WBMI Chooses Valen Technologies’ Predictive Underwriting Solution
West Bend Mutual Insurance Co. selected Valen Technologies' Risk Manager predictive underwriting software to improve underwriting profitability in the carrier's workers' comp division.
Search Me: Online Search Shifts from a Navigational Tool to a Customer Service and Educational Tool
To date, financial institutions have offered online search tools as a failure-based navigational tool. Now, with the rise of natural language search algorithms, online users are growing more comfortable using tools to solve problems.
Keep It Simple, IT Spender
For insurance companies, business mix drives IT spending, but process and architecture simplicity are among the factors that keep costs in check.
Framework for Security
Insurers need effective security infrastructures to withstand online threats from hackers and cyber criminals, as well as lapses by unaware internal users.
The Financial Services 40: Tracking Innovation In Financial Services
The traditionally risk-averse insurance industry is discovering that innovation is not such a scary concept.
The Power of One
Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of market opportunities easier and much less costly.
Driving Innovation at Allstate
During her almost 30 years with Allstate - the past two as CTO - Cathy Brune has seen the company move from "silos and chimneys" to a common services architecture in which application components are reused.
Reengineering Communications
HealthNow New York creates customer-focused benefit information using Exstream Software's Dialogue solution.
Farmers Streamlines Auto Claims Processing
ClaimsPort solution moves third largest auto insurer from paper-based processes to ASP model.
Bristol West Moves to PPM
Automation Centre's TrackerOffice Project Portfolio Management tool helps carrier prioritize IT projects for highest value return.
Finessing High-Volume Contact
Opus Group helps Foremost Insurance optimize its call/contact center capability through the vendor's process- and technology-focused optimization program.
Penalties Upped for ID Theft
Identity Theft Penalty Enhancement Act makes ID crimes more costly.
Mega-Deal a Bellwether?
Zurich/CSC outsourcing engagement could be worth $1.3 billion.
Alliances & Partnerships
SunGard/EVault Deal; Water Damage Cleanup; PWC, PlanView Team; Daou, Fuego Partner; Q.Know, NSI Join Forces
Terrorists Target Financial Firms
Insurers jump to readiness, but are prepared for business as usual.
Hot Product
AdminServer Adds Trade Auditor Feature to Admin System
Carriers Give OK to SOA
A services-oriented architecture carries a hefty initial price tag, but can reduce the time and cost of application development and open doors to business partners.
Web of Confusion
Although the insurance industry has come a long way in a relatively short period of time in terms of its utilization of the Internet, many questions about the technology's long-term impact remain.
Insurers Deal With Hurricane One-Two Punch
Claims adjusters are still sifting through the debris left by Hurricane Charley while a fresh line-up of likely claimants is examining the damage from Hurricane Frances. The back-to-back, yet dissimilar storms have posed unique challenges to insurers.
Insurance Evolution: Achieving Competitive Web-based Product and Service Delivery
The Opportunity: Leverage technology to drive business transformation, streamline processes, reduce costs and improve services.
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R.E. Nolan Company senior consultant Eugene Reagan recommends up-front steps that can prevent technology initiatives from bombing.
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