Content posted in August 2002
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CNA LIFE OUTSOURCES TO WIPRO
In a deal intended to provide a more stable processing platform while
freeing up IT personnel so that they can focus on agent and policyholder support, CNA Life awarded a contract to Wipro Technologies.
BCBSNC Launches Predictive Modeling Initiative
In order to identify patients with treatable illnesses—and reduce
costs related to providing services to these customers—Blue Cross
and Blue Shield of North Carolina and BioSignia are co-developing a
software program that will review insurance claims using predictive
modeling technology.
Cotelligent Invests in Bluebook Claims Hub
Cotelligent, a Web services and mobile business solutions provider, has entered into a strategic alliance with Bluebook International to develop B.E.S.T.NET, a Microsoft .NET-based Web services claims solution.
The Digital Insurer: Challenges & Opportunities
In an increasingly difficult economic environment, with health insurers being squeezed between the rising administrative costs of complying with new HIPAA standards and the continual rise of medical costs, insurers are looking for innovative methods to not only reduce their costs, but also to increase efficiency and improve customer service.
INSURERS TAKE THE LEAD WHEN IT COMES TO WEB SERVICES, STUDY REVEALS
When it comes to XML and Web services insurance may be a step ahead of other financial service verticals, according to a report from TowerGroup.
CRM BRIEFS
--> Blue Cross and Blue Shield of Kansas City will implement DST Systems' Automated Work Distributor;
--> Xchange Inc. will use IONA's Orbix E2A Application Service Platform enterprise edition;
--> DataFlux Corp. reaches an agreement with iORMYX ;
--> Jacada makes the Jacada Integrator 3.6 generally available...
DELIVERY STRATEGIES BRIEFS
--> ACORD's newly redesigned Web site will allow for easier downloads;
--> Applied Systems unveils long-term research and development plans;
--> Fireman's Fund Insurance wins the endorsement of the Woodworkers Institute of California...
A CHANGED WORLD: THE IMPACT OF 9/11
In the media business—Insurance & Technology's business—time is measured in terms of deadlines and production schedules.How has your life changed? How has life changed at your place of work since 9/11? Let us know.
Siemens Forges New Outsourcing Agreements with Guardian, MetLife
Leveraging long-lasting relationships with existing clients, Siemens Business Services (SBS) scored major new IT outsourcing contracts with New York-based insurers Guardian Life and MetLife for services within SBS's SieQuence solution methodology.
CIGNA To Standardize Claims with Acenza
In a move intended to standardize and enforce best-practice claims management across CIGNA's disability benefits claims processes, the insurer awarded FileNET a contract for use of its Acenza for Insurance application suite.
Analysis from Gomez: Leveraging Annuities Amid a Down Market
Significant opportunity exists for discount brokers to more actively promote annuity products online—and insurers to work with them to do so.
CRM Briefs
--> ATG forms strategic alliance with Hyperion;
--> AMC Technologies, releases ERMS for mySAP CRM; --> E.piphany will ship a new module for its CRM suite...
DELIVERY STRATEGIES BRIEFS
--> Allstate Financial Group introduces AccessAllstate.com;
--> Empire Fire and Marine and Docucorp International agreement; --> An improved version of a price-and-policy comparison service on the Internet has been released by Long-Term Care Quote...
"Suitable" Job Candidates
Job candidates' dress and grooming important to hiring CIOs.
Executive News
Executive moves and promotions in the industry.
Thrivent Names Robbins Its First CIO
Former Perot Systems Exec leads IT organization of post merger Aid Association for Lutherans/Lutheran Brotherhood.
Product & Services Showcase
Product showcase featuring Neon Systems, Object Connections, Pilat NAI, and more.
P&C Industry To Spend More on IT
2001 losses and hard market notwithstanding, P&C insurers will actually increase their IT budgets in
2002 and beyond, according to a new TowerGroup study.
Web Services: Here To Stay?
With many insurance companies already dabbling with Web services development, experts estimate
wide-scale adoption will occur in a few years.
The Same New Erie
Erie is transforming its IT shop to retain its tradition of excellent service, while controlling costs.
ROI Best Practices
Overview of the upcoming Executive Summit 2002.
Have a Smooth Ride
Get strapped in, adjust your mirrors, and keep your eyes on the road—yours is a risky business. As an insurance technology executive, you must cope with many kinds of operational risk—and do it prudently.
Systems Integration: Is There a Better Way?
In an industry heavy with operational costs, improving efficiency has long been at the top of insurers' to-do lists. With the weak economy and increasing competition, streamlined operations
are paramount.
Global Technology Exemplar
As CTO of AXA Financial, the subsidiary that supports AXA's retail, wholesale and product manufacturing business, Don Buskard supplies long-term technology vision, as well as supervising the firm's day-to-day
information services and infrastructure.
Underwriting System Rescues Fireman’s
Fireman's Fund Insurance Co. gains underwriting efficiencies with Selectica's configurator software.
Canada Life Unifies Customer Information
Strategic shift to contracted broker distribution model drives nationwide, centralized customer platform.
Self-Service Budgeting for Users
Applix's iTM1 system is helping GEICO's budgeting and planning department save time and make better
use of its resources.
Cyber News
Nationwide Retirement Solutions and Morningstar Associates LLC have formed an alliance; Workers Compensation.com and The American Insurance Association will partner...
Financial Keyosk Casts Its Net
Zurich NA's subsidiary aims to succeed where others have struggled.
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