Content tagged with Channels posted in February 2003
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Moving Target
This month's editorial on measuring internal success by Katherine Burger, Editorial Director.
WEB SERVICES PROJECTS NEED SOUND TECHNOLOGY FOUNDATION
With all of the hype surrounding Web services, insurance executives could easily be led to believe that the technology will solve all their customer service, compatibility and systems integration problems.
LEVERAGING CUSTOMER DATA TO IMPROVE BUSINESS PERFORMANCE
The Baby Boom Generation is the largest wave of self-reliant investors to enter the retirement period since the shift to predominance of defined contribution plans. For insurers, the demographic composition of the customer base is likely to be the least controllable factor in the coming years.
PROJECT DISCIPLINE YIELDS RESULTS AT AXA FINANCIAL
At AXA Financial, any significant project proposal requires a trip by the IT and business sponsors to a governance committee consisting of the company's CEO, the heads of service and distribution, the CIO and the corporate CFO.
CARRIERS’ ONLINE EFFORTS FOCUSED ON AUTO SECTOR, E-SERVICING
Insurance carriers are making their Web offerings more conducive to conducting auto-related business while, extending self-service capabilities to retain more online-savvy policyholders, according to Gomez, Inc.'s latest Scorecard research.
CRM BRIEFS
--> Financial Profiles and Axonom are partnering;
--> Still River Retirement Planning Software releases three needs-based retirement income calculators;
--> AAA Life Insurance licenses Genelco LifeView...
DELIVERY STRATEGIES BRIEFS
--> Docucorp International signs agreement with Century Insurance Group;
--> Pacific Life puts its proprietary Navigator illustration system online;
--> Ohio Casualty Group will make policy loss run reports available through IVANS Transformation Station for independent agents...
VSP IMPLEMENTS ILOG RULES SYSTEM TO IMPROVE CLAIMS PROCESS
Seeking to build a high degree of agility into its new claims system, Vision Service Plan has implemented ILOG's Business Rules Management System.
CALL CENTERS -- TOUCHPOINT FOR CUSTOMER-CENTRICITY
The insurance industry faces a great number of challenges as it becomes
an integral part of the financial services marketplace. Insurers are challenged to make customers the center of their business instead of focusing on individual insurance products.
CASTEK/DOCUCORP ALLIANCE SPURRED BY SHARED CLIENTS
Drawing inspiration from the recognition that they have a number of insurance clients in common, Docucorp International and Castek have formed a marketing alliance.
WHO ARE THE INTERNET INNOVATORS IN INSURANCE?
Competition is underway for the 2nd Annual Insurance Innovators Award—created to recognize the use of Internet technologies to improve business relationships in the insurance industry.
CRM BRIEFS
--> Clear Technologies releases a new module for its C2 CRM system;
--> Adia Information Management Corp. launches ManagePoint...
DELIVERY STRATEGIES BRIEFS
--> Michigan Millers Mutual Insurance contracts with Duck Creek Technologies;
--> New York Life selects Digital Impact;
--> PilotFish Technology releases enhanced version of the PilotFish XMLife Communications Suite (XCS) Release 2...
Executive News
Executive moves and promotions within the industry.
Nationwide's Cannon Now Infrastructure CIO
Nationwide promotes Cannon.
Open Doors to Growth
MetLife's institutional e-business portal strategy took a traditional success story into the Internet age.
R U Ready 4 IM?* (Translation: Are You Ready for Instant Messaging?)
Instant Message usage is exploding in the corporate environment—and is actually increasing productivity and improving service.
NEF Trains Agents With Streaming Video
Carrier can now track usage, while agents benefit from any-time availability.
RLI Processes Policies By Setting ’Example’
RLI Insurance utilizes Duck Creek's Example Platform Product Suite to Web-enable policy processing.
HIPAA Moves Humana To Revamp Process
Technology from Vitria helps Humana transform claims processes and meet HIPAA requirements at the same time.
Sniffing Out Network Spikes
Crop insurer Rain and Hail uses Palisade Software's PacketHound appliance to ensure network availability for agents and customers.
Combining SLA & Clarica
Tough decisions mark successful consolidation of systems.
ALLIANCES & PARTNERSHIPS
IBM WebSphere Portal as an optional front end to Sapiens' INSIGHT insurance solutions; ILOG and Versata, Inc. have entered into the second phase of a partnership; Plateau Systems and QuickCompliance have formed a partnership...
ERC To Combine Units
Strategic move merges two commercial insurance subsidiaries.
New Contracts
Group Health Inc. awarded a contract to SeeBeyond Technology Corp.; CIGNA Corp. signed a contract with Fast Search & Transfer (FAST); ACL Services confirmed an agreement with ATB Financial...
Hot Products
Hot technology products from InSystems, Sapiens, and Connective Technologies.
Cool Sites
We asked Miron Galper, senior VP at AXA Financial what his favorite websites are...
Mining for Trouble?
This month's editorial on data mining by Katherine Burger, Editorial Director.
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