Insurance IT Innovation: Not An Oxymoron
The winners of this year's Novarica Research Council Impact Awards demonstrate that insurance companies are increasingly adept at getting measurable results out of innovative IT implementations.
Billing Heats Up At Insurance Companies
The most common customer touch point in insurance is bill payment — and insurers are looking for ways to stand out from the pack in terms of the kind of billing experiences they offer.
5 Keys To Countering Claims Fraud
Proactive use of analytics, more sophisticated Special Investigation Units and cross-industry cooperation are among the essential strategies to help insurers stay ahead of the fraudsters.
6 Trends Transforming Health Insurance
Enhanced infrastructures, consolidation and great reliance on vendor services are among the trends SunGard sees shaping the industry four-and-a-half months out from the Jan. 1, 2014, implementation of key Obamacare provisions.
Is There Such A Thing As Billing Transformation?
It's time for insurers to rethink billing. They should view billing transformation as a strategic, business-led project, with success enabled by the combination of new technology, integrated processes and consistent experiences.