Content tagged with Channels posted in May 2001
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Leveraging Legacy
Screen scraping and in-house development turn health insurer's SouthCarolinaBlues.com into award winning site.
Six Keys to B2C E-Commerce Success
How can insurers capture business from the e-consumer? Firms that have achieved B2C success focus on getting a head start, knowing the customers and giving them the Web tools they need.
Trial-By-Fire Sets CEO’s Technology Vision
Farmers Group's CEO Martin Feinstein learned first hand about how a lack of IT/business alignment can be harmful.
CIO Turned CEO Is True Believer
A visionary perspective on technology's potential has helped Ben Salzmann transform Acuity into a top performer.
Standard Makes Use of Field Staff’s Down-Time
eTrieve enables Standard Insurance employees to check office e-mail with wirelessly with cell phones.
Strategic IT Investments Still On Track
Spending remains focused on customers and e-business, according to InformationWeek
Award Recognizes E-Business Leaders
Insurance &Technology, InSystems, META Group will partner to honor insurance innovators.
VC-Play Tests Internet Waters
Worldinsure enters tough market, but already shows results.
State Links to NAIC License Hub
Quicker licensing marks advance in bringing products to market.
New York Life International Uses Core Solution
Insurer chooses one system for all new markets.
Insurers Go Offshore To Develop IT
High costs and labor shortage send insurance companies to far-flung destinations in search of information technology help.
Nationwide Takes CRM Enterprisewide
The customer relationship management strategy at Nationwide Insurance covers all channels, including agents, call centers and the Internet.
DWL/CrossWorlds Alliance Targets Insurance Integration Needs
In response to insurers' needs for easier integration of solutions, CRM solutions vendor DWL and integration software provider CrossWorlds have formed an alliance to jointly market and sell e-business solutions.
Global XML Development Plan Announced by ACORD
"eMerge," a development plan to integrate multiple existing ACORD standards into a common standard across all lines of business globally, was announced this week at the ACORD Technology Conference.
Portal Targets One-Stop Shopping Opportunities
A new "superportal," NgiPlace.com, is being launched to create a one-stop technology shopping resource and what its developers describe as a next-generation Internet technology platform.
Fusura Taps E-Business Heavyweight for CEO
Fusura, the online personal lines agency backed by AIG, Prudential Financial and Kemper Insurance Companies, named Mark Parsells, former COO of Citibank Online, president/CEO.
ACORD Recognizes Leaders in Standards Implementation
ACORD recognized companies and solution providers that have implemented ACORD XML and EDI standards at its annual Technology Conference.
CRM BRIEFS
Aspect Communications releases a suite of contact center software; Sedona Corp. releases Intarsia; SAP AG forms an alliance with ClickSoftware.
DELIVERY BRIEFS
Answer Financial launches Answer For Partners, opening the answerfinancial.com Web site and integrated call center to more than 15 million consumers; Travelers Insurance completes a proof-of-concept for its real-time SEMCI capability; Allfinanz receives ACORD XML for Life Insurance Certification for its xpertMatch solution.
Keyport's Distribution System Attracts Sun Life
Interest in Keyport Life Insurance's distribution system played a part in Sun Life Financial Services of Canada's decision to acquire the annuity and bank marketing business of Keyport Life's parent, Liberty Financial.
ClaimPlace Falls Victim to Tight Venture Capital Market
ClaimPlace, an ASP that launched last September, has ceased normal operations.
Mukherjee Leaves Farmers for Cognizant
Financial services industry veteran Deb Mukherjee, most recently CTO at Farmers Insurance, has joined Cognizant Technology Solutions.
NATIONAL USERS GROUPS GATHER TO DISCUSS COMMON GOALS AND INDUSTRY STANDARDS
The ACORD-User Groups Information Exchange (AUGIE) held its first meeting. The goal: to gather information, share ideas and play an active role in setting an agenda for working together.
CRM BRIEFS
CRM spending will grow to $10.4 billion, according to a report from eMarketer; Onyx Software adds Onyx e-Service to its CRM portal suite; ServiceEngine and Sonata will partner to add mobile sales and service components to ServiceEngine's customer management software.
DELIVERY BRIEFS
ePolicy signs agreement with Zurich North America Small Business; Progressive.com receives Spring/Summer 2001 GUmez Internet Insurance Carrier Scorecard WebStar Award; Digital Insurance signs agreement with UNICARE Life & Health Insurance.
The Elusive Goal of Enterprise Data Warehousing
It takes more than technology to benefit from data warehousing. Management support, funding and project management are critical, too.
Keeping Up With IT
AFLAC's strategy combines the latest technology with a human touch.
Making It Personal
Insurers Are Finding The Right Technology Options To Tap The Potential Of The Worksite Market.
Imaging Workflow Turns Claims into Electrons
CDI uses imaging to create electronic files for claims, resulting in increased efficiency.
Technology Risk Still Not Understood
But US financial services firms are ahead in identifying and managing IT risk, survey shows.
Market Pressure Increases for Online Ventures
As venture capital vanishes, insurance dot-coms seek refuge with traditional insurance brick-and-mortars.
Zurich Launches Customer Information Portal
Zurich Financial Services Group has launched Global Financial Intelligence, a Web-based account management platform that provides interactive access to risk-related information.
It's All About the Customer—Standards Convergence Needed for Customer Satisfaction
Insurance is converging with financial services...virtual companies challenge traditional suppliers...agencies/brokerages compete with new channels. "Ultimately," says Denise Garth, ACORD Life Standards Steering Committee, "it's about customer relations—how the customer chooses to interact with the carrier."
DELIVERY STRATEGIES BRIEFS
Unitrin Direct embarked on a new campaign to sell its products in Florida; Blue Cross & Blue Shield United of Wisconsin launched The TempPlan; COSS Development Corp. released the 2001 version of Tapestry; The Hartford Financial Services Group and Applied Systems entered into an integration agreement.
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