This month's editorial on measuring internal success by Katherine Burger, Editorial Director.
LEVERAGING CUSTOMER DATA TO IMPROVE BUSINESS PERFORMANCE
The Baby Boom Generation is the largest wave of self-reliant investors to enter the retirement period since the shift to predominance of defined contribution plans. For insurers, the demographic composition of the customer base is likely to be the least controllable factor in the coming years.
PROJECT DISCIPLINE YIELDS RESULTS AT AXA FINANCIAL
At AXA Financial, any significant project proposal requires a trip by the IT and business sponsors to a governance committee consisting of the company's CEO, the heads of service and distribution, the CIO and the corporate CFO.
CARRIERS’ ONLINE EFFORTS FOCUSED ON AUTO SECTOR, E-SERVICING
Insurance carriers are making their Web offerings more conducive to conducting auto-related business while, extending self-service capabilities to retain more online-savvy policyholders, according to Gomez, Inc.'s latest Scorecard research.
--> Financial Profiles and Axonom are partnering;
--> Still River Retirement Planning Software releases three needs-based retirement income calculators;
--> AAA Life Insurance licenses Genelco LifeView...
DELIVERY STRATEGIES BRIEFS
--> Docucorp International signs agreement with Century Insurance Group;
--> Pacific Life puts its proprietary Navigator illustration system online;
--> Ohio Casualty Group will make policy loss run reports available through IVANS Transformation Station for independent agents...
CALL CENTERS -- TOUCHPOINT FOR CUSTOMER-CENTRICITY
The insurance industry faces a great number of challenges as it becomes
an integral part of the financial services marketplace. Insurers are challenged to make customers the center of their business instead of focusing on individual insurance products.
WHO ARE THE INTERNET INNOVATORS IN INSURANCE?
Competition is underway for the 2nd Annual Insurance Innovators Awardcreated to recognize the use of Internet technologies to improve business relationships in the insurance industry.
--> Clear Technologies releases a new module for its C2 CRM system;
--> Adia Information Management Corp. launches ManagePoint...
DELIVERY STRATEGIES BRIEFS
--> Michigan Millers Mutual Insurance contracts with Duck Creek Technologies;
--> New York Life selects Digital Impact;
--> PilotFish Technology releases enhanced version of the PilotFish XMLife Communications Suite (XCS) Release 2...
Help Is Available for Challenged CIOs
Top technology executives will need to improve skills to navigate through rough waters, but for those feeling in over their heads, guidance is available.
CRM: Fighting for CIOs’ Attention
Whether they are large or small, successful CRM implementations must be phased, measured and require the support of upper management.
Open Doors to Growth
MetLife's institutional e-business portal strategy took a traditional success story into the Internet age.
Sniffing Out Network Spikes
Crop insurer Rain and Hail uses Palisade Software's PacketHound appliance to ensure network availability for agents and customers.
Fireman's Fund McGee Marine Underwriters is making FOCUS its new e-solution; The Hartford Financial Services Group is enhancing its education platform; Main Street America Group has rolled out a "quick quote" functionality...
ALLIANCES & PARTNERSHIPS
IBM WebSphere Portal as an optional front end to Sapiens' INSIGHT insurance solutions; ILOG and Versata, Inc. have entered into the second phase of a partnership; Plateau Systems and QuickCompliance have formed a partnership...
Group Health Inc. awarded a contract to SeeBeyond Technology Corp.; CIGNA Corp. signed a contract with Fast Search & Transfer (FAST); ACL Services confirmed an agreement with ATB Financial...
Hot technology products from InSystems, Sapiens, and Connective Technologies.
We asked Miron Galper, senior VP at AXA Financial what his favorite websites are...
Mining for Trouble?
This month's editorial on data mining by Katherine Burger, Editorial Director.