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News & Commentary
Content tagged with Infrastructure posted in April 2002
News  |  4/29/2002  | 
Editorial on "Achieving End-to-End E-Processing: Are We There Yet?" for the ACORD Show Supplement by Katherine Burger.
Customer Service Leadership Forum: Achieving Next-Generation Customer Service
News  |  4/24/2002  | 
The importance of having a business case in place before implementing a CRM system cannot be stressed enough, says Richard Cunningham, vice president, information services, Prudential Financial. Cunningham was part of the panel "Achieving Next Generation Customer Service," at I&T's Customer Service Leadership Forum.
Customer Services Leadership Forum: Strategies for Putting the Customer First
News  |  4/24/2002  | 
Financial services companies need to value service as highly as sales, while negotiating the problems of implementing cost-effective customer service technology solutions, according to TowerGroup's Jamie Bisker, who delivered the keynote address at I&T's Customer Service Leadership Forum yesterday.
Cross-Promoting Insurance Products to Discount Brokerage Customers Requires Creativity
News  |  4/24/2002  | 
Although brokers, banks, and to a lesser extent, insurance direct marketers, have embarked on efforts to Web-enable product distribution and develop data mining and CRM capabilities, effective cross-promotion on a broad, institutional scale remains frustratingly out of reach.
Grady To Head Hartford Life's Restructured IT
News  |  4/17/2002  | 
Lois Grady has been appointed to the newly created position of executive vice president and director of information systems and services. Grady will be responsible for working with each of the life company's business units to develop a new integrated service and technology strategy for the company.
DTCC Hires Former Pru Exec To Support Increased Insurance Focus
News  |  4/17/2002  | 
The Depository Trust & Clearing Corp. named former Prudential Select Brokerage executive John C. Ziambras vice president of sales, insurance services group, signaling the DTCC's increased focus on the insurance, broker/dealer and banking communities.
News  |  4/17/2002  | 
Insurance Services Office makes a significant equity investment in AscendantOne; financial services industry efforts to develop and implement global accounting standards face challenge, according to Ernst & Young's UK Banking and Capital Markets Practice; Inreon is being used by Winterthur Insurance...
News  |  4/17/2002  | 
Unitrin Direct is now offering auto insurance in New York state; Korealife Insurance selects Sybase; McKesson Health Solutions released CareEnhance 360...
CRM Briefs
News  |  4/17/2002  | 
Edify Corp. releases Edify 8.0; Talisma Corp. will form an alliance with Fujitsu Consulting; Jacada Ltd. and SeeBeyond announce a joint product offering...
Transamerica Life Canada Takes Care of Distributors with Tech
News  |  4/10/2002  | 
In order to succeed in today's competitive insurance marketplace, carriers must offer innovative products and services to their distributors, Ray McKenzie, told attendees at this week's LOMA Systems Forum.
Navisys & e-Nable To Integrate Products
News  |  4/10/2002  | 
As part of a deal that the players contend will improve sales efficiency and return on investment for life insurers, Navisys will form a strategic alliance with e-Nable, provider of data aggregation and underwriting support system solutions for life insurers.
Dealing with Technology Vendors: a Buyer's Methodology
News  |  4/9/2002  | 
Doculabs explains how to get past the sales pitch, taking you step by step through the decision-making process.
Allmerica Selects NaviSys To Enhance Sales Growth
News  |  4/3/2002  | 
To complement an aggressive growth strategy, Allmerica Financial will use NaviSys Front Office illustration software to strengthen its new business acquisition processes.
Delivery Strategies Briefs
News  |  4/3/2002  | 
Sun Life Financial introduces CustomerLink; United Title Co. launches ClosingPoint; Allstate is making information about opening Allstate Bank accounts available to consumers in Alaska; e-Nable Corp. releases version 1.8 of Insurance e-Nable suite of Internet-based insurance data and service offerings...
Good Data Unlocks Convergence Opportunities
News  |  4/2/2002  | 
Clean data will open the doors for cross selling in financial services. Article by Greg MacSweeney, Managing Editor, Insurance & Technology

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