WAR INSPIRES MORE CAUTIOUS APPROACH TO OUTSOURCING
Insurers' concerns about the relative riskiness of offshore outsourcing were heightened even before Operation Iraqi Freedom began last week, and those concerns continue to affect assessments of the strategy.
IS THE CUSTOMER ALWAYS RIGHT ON SELF-SERVICE?
As insurers have gradually embraced the multi-channel delivery and support model, they also have recognized that alternative channels of distribution and support do not replace traditional channels; they supplement them.
This month's editorial, "Can you be too cautious?" by Katherine Burger, Editorial Director.
CRM for Insurance
Obtaining a single customer view, retaining customers with great service and cutting costs are all part of a sound CRM initiative.
Executive moves and promotions in the insurance technology industry.
Showcase of new products and services including companies such as Facetime, Broadbeam, and CSC.
CSLF 2003: Making Sense of Service Challenges
Participants in this event will hear executives from some of the industry's leading service organizations offer insights as to what it takes to exceed customer expectations and do it in a way that actually achieves ROI.
Delivering Advice Economically
Using technology to craft effective and economical advice delivery models is key for carriers seeking to capitalize on a changing investor base.
CNA’s Golden Boy
Under CIO John Golden, CNA insurance companies has reduced maintenance and increased new initiatives.
Such a Deal: Storage on Sale
Storage system prices are plummeting because of vendor competition and newer low-cost technologies. That's a good thing, since insurers need more storage than ever before.
Supporting an Empire
On the Record with Kenny Klepper, SVP, Systems, Technology & Infrastructure, Empire BCBS.
Getting a Headstart on HIPAA
Mercator's InsideHIPAA facilitates translation of HIPAA-compliant claims transactions to standard Mutual of Omaha is accustomed to accepting.
News from EReinsure, Progressive Insurance, Delta Dental, Sam's Club, and Insurance Information Institute.
COSS Development Corp. has entered into an agreement with The Cincinnati Life Insurance Company; Genelco Software Solutions announced that its partnership with Sterling Commerce has resulted in several licenses of Gentran...
Privacy Regs Pending
Seven states have privacy legislation pending which could require major systems changes.
We asked Al Pratico of Blue Cross Blue Shield of Florida for his website recommendations.
Are You an Insurance Innovator?
Competition for the 2nd Annual Insurance Innovators Award is underway, sponsored by InSystems, Celent, and Insurance & Technology.
Alliances & Partnerships
A2iA announced a license and maintenance agreement with Alogent Corp.; A partnership has been formed between Create!Form International Inc., and Optika Inc.; Impact Technologies Group is a new member of Microsoft's Gold Certified Partner Program...
Will HIPAA Efforts Fall Short?
As carriers enter home stretch on privacy and transaction measures, many will not be prepared for broad interpretations of privacy breaches.