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News & Commentary
Content posted in January 2012
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Which Auto Insurer Has The Best Mobile Site?
Commentary  |  1/31/2012  | 
User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.
Why First American Title Uses Commodity Hardware for Mission-Critical Applications
News  |  1/31/2012  | 
First American Title Insurance saved $800,000 by exchanging its HP Superdome hardware for commodity x86 servers, and resisted pressure to move from SQL to Oracle database technology.
North Carolina Farm Bureau Embraces Self-Service Web Portals
News  |  1/30/2012  | 
North Carolina Farm Bureau Insurance Group provides self-service functionality to customers and distribution partners via web portals built by IBM Interactive and powered by Fiserv.
Gerber Life Selects Nexidia Customer Interaction Analytics
News  |  1/30/2012  | 
The carrier's goal is to enhance the customer experience in its contact center.
Companion P&C Selects GlobalOptions as SIU
News  |  1/30/2012  | 
The commercial carrier will be provided with regulatory compliance, as well as fraud training, reporting, and investigation services.
Impeccable Service Delivery Is The Strategic Differentiator
Commentary  |  1/30/2012  | 
Carriers can no longer tolerate any behavior that is inconsistent with the delivery of world-class customer service. If you don’t put the customer’s needs ahead of your own, you simply don’t last.
Insurers' Customer Advocates Glean Insights from Data
News  |  1/30/2012  | 
With customer experience paramount, carriers are installing business units devoted to providing data-driven insights into current and prospective policyholders.
Analysis: Cover-All's Bid to Compete as Componentized Suite System Vendor
News  |  1/30/2012  | 
Cover-All seeks to speed its entry as a componentized suite vendor during 2012, with its plans to integrate BlueWave with its existing policy and business intelligence solutions and also debut its billing component.
USAA's Bank Reaches Top of Customer Experience List
Commentary  |  1/27/2012  | 
Its insurance operations also placed in the top 10.
Auto-Owners Selects Guidewire ClaimCenter
News  |  1/27/2012  | 
The P&C carrier cited speed of implementation as a reason for selecting a packaged system.
Chartis Division Launches Online News for Brokers
News  |  1/26/2012  | 
Lexington Insurance Company has introduced an anchor-driven online video news series for its worldwide broker population.
Aetna Exploring iPad Solution for Reduced Tobacco Use
News  |  1/26/2012  | 
The company is working with Columbia University to develop a clinical decision support system that dentists can use to encourage their patients to quit smoking.
Dodd-Frank Mandated FIO Modernization Report Imminent
News  |  1/26/2012  | 
Director Michael McRaith is expected to issue the a report on how to modernize the insurance industry by Jan. 31, within the 18-month deadline stipulated in the Dodd-Frank Act.
Guidewire IPO May Attract Capital to Insurance Software Sector
News  |  1/25/2012  | 
Guidewire's initial public offering validates the vendor's customer focus, innovation and emphasis quality, and it gives the insurance software industry greater visibility to sophisticated investors, analysts say.
Blue Shield of California Inks Modernization Contract with HP
News  |  1/25/2012  | 
The insurer is in the midst of moving its members onto TriZetto's Facets policy administration platform.
XL Launches New Claims Portal on Accenture Platform
News  |  1/24/2012  | 
The insurer used Accenture Claim Components to build a portal allowing web and mobile-based access to claims information.
AIG Units Chartis, American General Merge Benefits Organizations
News  |  1/24/2012  | 
The combined entity will "market a wide range of insurance and benefits products for employees, employers and affinity groups," according to a statement.
Nationwide CTO: Cloud Requires New Thinking on Vendor Management
News  |  1/23/2012  | 
The very nature of cloud offerings carries implications for contract negotiation and aspects of control within the insurer/vendor relationship.
Q&A: Aflac's CIO Says Distribution at the Top of His List
News  |  1/23/2012  | 
Michael Boyle, who took over the post in August 2011, says his goal is to provide customers, distributors and employers the best possible experience across all channels.
New York Life's Strategic Reorganization Drives Key Executive Appointments
News  |  1/20/2012  | 
Executive VP Chris Blunt and Executive VP John Y. Kim will head the company's two major business units, the Insurance Group and the Investment Group.
Verisk Analytics Launches Verisk Underwriting Solutions Division
News  |  1/20/2012  | 
Verisk Analytics launches Verisk Underwriting Solutions Division; goal is to provide integrated services to support P&C insurers' underwriting activities.
6 Predictions For Business Intelligence In 2012
Commentary  |  1/20/2012  | 
A look at in-memory analysis, visual discovery, big data, mobile BI, cloud and social BI achievements in 2011 and forecasts for the year ahead.
10 Facts About SOPA, and Why Insurance CIOs Should Care
Commentary  |  1/19/2012  | 
Technologists at insurance companies deal with dueling regulatory frameworks: financial and technological. But as yesterday's events show, there's much more action around the latter.
The Insurance Industry's New Normal: Driver of Change or Complacency?
Commentary  |  1/19/2012  | 
Deloitte's 2012 Global Insurance Outlook says technology must be at the center of any insurer's strategies for coping with the current market conditions. But have we heard this before?
Progressive Puts Agent Portal On IPad
News  |  1/18/2012  | 
Agents using Apple's tablet computer can quote and sell policies with it, while those who prefer Android will gain the capability in the next few months.
5 Digital Marketing Imperatives for Life Insurers
Commentary  |  1/18/2012  | 
There's plenty of opportunity out there for life insurers to grow their books of business, if they can reach the right prospects, according to Rose Cahill, insurance VP for marketing services company Acxiom. She shared with I&T her top tips for carriers to embrace digital marketing capabilities and get more people signed up.
Oracle Debuts Rules-Based, Configurable Health Insurance Claims System
News  |  1/18/2012  | 
Oracle Insurance Claims Adjudication for Health to reduce administrative costs and to more rapidly support new products, react to market changes and meet changing regulatory compliance demands.
Accenture Jumps Into Connected Vehicle Services Market, Touting Commerce Capabilities
News  |  1/17/2012  | 
The vendor's latest offering is aimed at auto manufacturers who want to offer in-vehicle technologies to their customers.
Great American Adopts Regulatory Compliance Software
News  |  1/17/2012  | 
The insurer has selected Comply On Demand Enterprise for its specialty P&C, annuity and supplemental health lines of business.
AXA Taps Detica NetReveal For Fraud Prevention
News  |  1/17/2012  | 
AXA says that the NetReveal solution will provide the Paris-based with effective means of reducing risk, preventing and discovering more fraudulent claims, improving positive customer service levels and allowing AXA to have more efficient claims organizations.
Q&A: Michael Dell on Client Computing, Virtualization and Innovation
News  |  1/13/2012  | 
Michael Dell recently met with Techweb editors to discuss the company's adaptation to a changing consumer and business computing market through continued device innovation and expansion in storage, networking and virtualization technology.
Life Insurers Take Steps to Climb Satisfaction Rankings
Commentary  |  1/13/2012  | 
The two companies with the lowest customer satisfaction rankings in a poll by have both taken steps to shore up their reputation.
As Insurance Industry Leaders Embrace Data, Should CIOs Worry?
Commentary  |  1/12/2012  | 
As insurance business executive recognize the value in being able to access and analyze risk and customer data, the pressure is on IT organizations to deliver -- but that's not necessarily a bad thing.
How Insurance CIOs Are Creating Value: A Dialogue
Commentary  |  1/12/2012  | 
A new study from Novarica finds that carriers are doing more new development than ever, as compared to spending on maintenance, but that insurers are challenged to make innovation a matter of routine than special appointment.
Celent's Craig Weber Elevated to CEO
News  |  1/12/2012  | 
Weber had been head of the insurance practice for the Boston-based analyst firm.
Allianz Life Hires Exec With Customer Intelligence Focus
News  |  1/12/2012  | 
As senior director of market management, Lisa Hoene will be responsible for the company's customer experience and intelligence initiatives.
Progressive Offers Online Learning to Agents
News  |  1/12/2012  | 
The company's new Knowledge on Demand tool includes free continuing education courses.
What Chartis' New Chief Science Officer Role Means to The Insurance Industry
News  |  1/11/2012  | 
Chartis' elevation of analytics to a corporate level concern signals a paradigm shift from insurance as focused on operational and transactional processing to insurance focused on information as its key corporate asset.
Oracle Makes Big Data Appliance Move
News  |  1/11/2012  | 
By partnering with Hadoop software and support provider Cloudera, Oracle gets a fast start in the big data market.
Insurers Focus on Underwriting Discipline After 2011's Catastrophes
News  |  1/11/2012  | 
An unprecedented year of catastrophe events at home and abroad, combined with a low interest rate environment pressuring investment income, is pushing insurers to be better underwriters, carrier CEOs say.
Data is Crucial to Insurance Regulation, FSOC Members McRaith, Huff Say
News  |  1/11/2012  | 
At yesterday's Property/Casualty Insurance Joint Industry Forum, Missouri insurance director John Huff and Federal Insurance Office director Michael McRaith applauded regulators' information-gathering and –analyzing capabilities.
Telematics Status Check: Opportunities Abound for Early Adopters
Commentary  |  1/10/2012  | 
Emerging benefits from launching telematics programs include protecting existing book of business from competitors, growing revenue through new markets, and improving claims processing.
Allstate Forms Pact with Connected Vehicle Services Company Airbiquity
News  |  1/10/2012  | 
The partnership intends to develop services that "provide a comprehensive platform for … safety, roadside assistance, insurance and advanced infotainment" through the insurer's Roadside Assistance program, the companies say.
Q&A With Chartis' Buluswar: What Does a Chief Science Officer Do?
News  |  1/10/2012  | 
Chartis' new chief science officer talks vision, identifies skills he'll seek, and discusses the impact of the P&C insurer's analytics-focused science office on high-level strategic business decision-making.
Prudential Plucks Paper from Policy Process
Commentary  |  1/10/2012  | 
The company's EPreview initiative, which allowed underwriters to review policies in PDF form rather than printing them out, won it an award from I&T sister publication InformationWeek.
Two Insurance IT Predictions from Gartner: Are We Closer Than They Think?
Commentary  |  1/9/2012  | 
Gartner predicts a social network will become a distribution channel and that health paying and providing will merge by 2014. But the groundwork is well-laid for both.
Chartis Names Murli Buluswar to New Chief Science Officer Post
News  |  1/9/2012  | 
The newly created position will oversee a research and development function aimed at applying analytics to a wide range of purposes, including underwriting, product innovation, pricing, distribution, claims and customer experience.
X by 2's Top IT Challenges for Insurers in 2012
Commentary  |  1/6/2012  | 
Partners from the Farmington Hills, Mich.-based consultancy identify nine challenges that will have the widest impact on insurers' core business and technology initiatives during the coming year.
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