Progressive Tops Gomez Internet Scorecard
Readers of Internet quality measurement firm Gomez's newly published Fall Insurance Carrier Scorecard may sense a certain repetition as Progressive Insurance appeared in the number-one spot for the fifth consecutive time.
Jackson National's Prieskorn Takes on SITE
As her new title conveys, assistant vice president of the operations SITE (Support of Internet, Technology and Executive Client Services) at Jackson National Life, Laura Prieskorn has her hands full.
Revamped Insurancetech.com Helps Execs Manage
To help insurance technology executives do their jobs more effectively, Insurance & Technology has relaunched its Web site, www.insurancetech.com. The new insurancetech.com is built around the concept of managing technology for the insurance executive.
J.D. Edwards & Co. has completed its acquisition of YOUcentric Inc.; Siebel Systems ships Siebel 7; Capital One Financial Corp. signs contract with Minacs Worldwide Inc.
Great-West Life & Annuity Co. signs agreement with 401Kexchange;
www.iTrust.com, has been launched by Federated Department Stores; "Any business with a Web site or computer network faces potential liabilities associated with the 'Big Three' of technology, according to president of The St. Paul Companies' global technology underwriting group.
New World IT Planning
Making sound technology investments involves defining the right priorities, identifying technologies, a thorough product selection process, and flawless implementation.
Honing the CRM View
Customer relationship management initiatives and data analysis that provide quantifiable and near-term ROI will dominate customer service technologies in 2002.
Spending for Profit
The events of September 11 have added to the failing economy and have left insurers searching for financial management products with quick ROI that will bring profitability.
One Front End For All
Navisys underwriting technology anchors browser-based "iNB" system to be rolled out to multiple distribution systems.
Brave New Web
As distribution partners recover status, life/health insurers strive to leverage existing systems to exploit the unique potential of the Internet for insurance.
Penn Moves to Phoenix
After initially using only quoting functionality, Penn National decides to move entire policy administration to a client/server system.
Increased Focus on ROI
Components, XML, workflow and decision automation will help property and casualty insurance carriers do more with less in 2002.
BCBS NC Partners with RealMed To Deliver Real-Time Claims Resolution
Blue Cross and Blue Shield of North Carolina has penned a multi-year
agreement with RealMed Corp. to deploy Internet-based real-time claims resolution technology at physicians' offices in North Carolina. Both companies now face the task of enrolling other targeted physicians and practice groups to use the solution.
Horace Mann Re-org Focuses Partially on IT
Although the senior-level reorganization at Horace Mann Educators Corp. will have no impact on existing technology initiatives, it will better position IT for strategic and growth initiatives, says
Kathleen McNulty, VP and CIO, information technology division. "Through better alignment with the business areas, we will be able
to achieve our goals," she says.
Analysis from Gomez: Bank-Sponsored Bill Payment Pays Off
Insurers can learn some valuable lessons about online customer service and consumer preferences from the banking industry's experiences with online banking and bill payment. While the majority of consumers may not be flocking to their banks' bill payment offerings, these services do help banks satisfy and retain their most profitable customers.
Audiopoint releases Speech Rep, a front-end speech application serving high-volume call centers; Onyx Software ships German, French, Spanish and Japanese versions of Onyx Employee Portal; Soffront Software releases version 7.0 of TRACKWeb CRM product.
Fiserv FREEDOM receives IBM ServerProven validation for its FREEDOM Reinsurance system; Employer interest in e-health initiatives is expected to surge as companies look to Web-based technology to control costs, according to Watson Wyatt Worldwide; Participating Allstate agencies in New York will now provide information to consumers about opening Allstate bank accounts.