Content posted in August 2001
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Analytical CRM Is Next Step
IT spending cutbacks are not impacting the analytical CRM space.
Code Red Tests Security Readiness
Last month's scramble to fend off and respond to the latest computer virus showed the Web is risky. But experts stress avoiding the Internet is riskier still.
Korthaus To Lead SAFECO's Bank Distribution Efforts
To spearhead its effort to sell products through other financial institutions,
SAFECO has named Michael Korthaus president of SAFECO Financial Institutions Distribution, a unit of SAFECO Life & Investments.
Pinpoint Solutions Partners with IBM
As part of an agreement that will enable its business intelligence solutions to
run on an IBM infrastructure, Pinpoint Solutions has joined IBM's Advanced
Business Partner Program.
Make Sites Stickier, Pursue Partnerships, E-Biz Study Advises Insurers
Booz-Allen & Hamilton's 2001 eInsurance Study notes "explosive growth" in insurance Web site activity and points to ways carriers can maximize their e-commerce efforts through making sites stickier and building partnerships with online distributors.
Are You an Insurance E-Business Innovator?
"Clicks-and-bricks" expertise, along with the ability to introduce innovation and change into the enterprise, are hallmarks of today's
Internet/e-business success stories in financial services. Accordingly,
Insurance & Technology, InSystems and META Group are partnering to
launch the Insurance Innovators Award.
CRM Briefs
EDS and E.piphany Inc. confirm agreement that enables EDS to offer E.phinany's CRM software; Bo Manning, previously leader of Deloitte Consulting's CRM practice, joins Pivotal; Incentive Systems forms alliance with PeopleSoft.
DELIVERY STRATEGIES BRIEFS
eHealthInsurance will be the exclusive provider of individual, family and small
business health insurance policies through CNBC on MSN Money; PrudentialFinancial is deploying Passlogix's v-GO Single Sign-On solution; new Swiss Re Sigma Study
finds cheaper and more effective distribution channels are opening up and China and India are driving regional growth.
Vignette Closes 3 Insurance Deals
Vignette Corp. has inked a contract with TIAA-CREF to provide applications for the redesign of the carrier's enterprise-wide intranet. The pact is the third insurance contract announced by Vignette in the past
week, joining deals with PacifiCare Health Systems and American International Underwriters (AIU).
Avantrust Taps Mellon's Leander for CEO Spot
Rick Leander, most recently the director of e-commerce at Mellon Financial Corp., has been named CEO at Avantrust, the AIG/Dun & Bradstreet joint venture. Leander plans to "spend a lot of time with customers trying to understand their decision-making process."
BCBSMT Contracts with OpenNetwork for HIPAA Compliance
Anticipating eventual HIPAA compliance requirements, Blue Cross Blue Shield of Montana has selected OpenNetwork Technologies' DirectorySmart platform to secure its Web application and enforce its online security policy.
You Could Win the Insurance Innovators Award
"Clicks-and-bricks" expertise, along with the ability to introduce innovation and change into the enterprise, are hallmarks of today's Internet/e-business success stories in financial services. Accordingly, Insurance & Technology, InSystems and META Group are partnering to launch the Insurance Innovators Award.
CRM Briefs
A partnership to provide enhanced customer service and marketing capabilities has been formed by Synchrony Communications and Cognos; Unica Corp. gets patent for technology that provides a graphical presentation of modeling results; Synergy Inc. and Pivotal Corp. form alliance to integrate enterprise incentive management.
Distribution Briefs
The Consumer Federation of America warns consumers seeking life insurance coverage that the Web may not be the best place to look; Internet sales of stand-alone term insurance is making progress in the UK, according to a survey by GE Frankona Re; Chordiant incorporates Marketswitch's Marketing Optimizer technology into its suite of products.
Catering to Students of Technology
The Hartford's IT College addresses the career and professional development demands of tech professionals while providing valuable resources on distribution of training assets.
The Path to Customer-Centricity
Becoming a customer-focused organization is the theme of Insurance & Technology's Executive Summit 2001.
High-Tech Fraud Fighting
Information sharing is critical to insurance companies' abilities to address this $96 billion-a-year problem.
Easing Growing Pains at Trigon
Trigon Blue Cross Blue Shield streamlines processing of 250,000 claims per week with imaging and workflow solution.
Building Blocks of Success
Once avant garde, component-based development may now be going from mainstream to mandatory.
Traveling the Long Road to End-To-End Processing
With a focus on cost reduction and efficiency, insurance carriers are looking to streamline inefficient, manual operations with automated end-to-end processing.
Efficiency Is Foremost With Paperless Process
Foremost Insurance Group rids its agent distribution system of the paper hassle with On!Contact's CRM solution.
User Support Boosts E-Product Use at AAA
Customer requests at AAA Carolinas are answered quickly with expandable application from RightNow Technologies.
Empire BCBS Digitizes EOBs
Xerox solution takes burden off call center and establishes a beachhead in the conquest of paperless operations for New York-based health insurer.
E-Biz Focus Should Be on Service
As the tech-savvy Generation Y matures, online sales are bound to rise. But for now, stresses a TowerGroup study, insurers should focus e-commerce efforts on "e-services."
Insurers Invited Aboard SWIFT
Cross-border players can benefit from financial communications network.
Empire Targets Claims Delays
Web site will cut costs and speed claims payments to doctors.
Online Chat Drives Interaction
Health insurer aids customers in online buying with a live chat capability.
MetLife Bank To Launch This Fall
Insurer will leverage brand name to target existing insurance customers.
IMRglobal Acquisition Gives CGI "End-to-End Solutions"
The recent merger of IMRglobal into CGI Group Inc. will result in the
expansion and marriage of IMRglobal's and CGI's insurance products to provide more complete solutions to the insurance market.
Day Moves to CNA from Applied To Jumpstart EDI, E-Biz
In a new position designed to help accelerate CNA's e-business strategy, John Day (previously vice president, strategic alliances, at Applied Systems) has joined the P&C insurer as director of EDI.
New Hurricane Methodology Passes Florida Commission Muster
Risk Management Solutions got unanimous approval on all criteria from
the Florida Commission on Hurricane Loss Projection Methodology for a
new storm set methodology in its US hurricane model. The new storm set
captures the full lifetime track and central pressure of each simulated
hurricane.
Are You an Insurance E-Business Innovator?
"Clicks-and-bricks" expertise, along with the ability to introduce innovation and change into the enterprise, are hallmarks of today's
Internet/e-business success stories in financial services. Accordingly,
Insurance & Technology, InSystems and META Group are partnering to
initiate the Insurance Innovators Award.
CRM BRIEFS
Edify Corp. will integrate SpeechWorks International's recognition speech engine into the Edify Voice vCSR product line; a new generation of contract management technology is bridging the gap between corporate ERP systems and CRM systems, according Doculabs; InstantService Small Business Edition, a chat-only CRM solution has been released by ASP Instant Service.
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