When Disaster Strikes
A string of disasters has put insurers' CAT management capabilities to the test. Carriers are tapping mobile and other technologies to streamline claims resolution.
SBLI Adds Life Insurance Forms to Laser App Library
By adding its forms to the Laser App library, SBLI will be able to simplify the account opening process for agents, decrease the time it takes to auto-populate fields on applications and make information retrieval from CRM systems much easier, the vendor claims.
Seizing the Claims Advantage
Insurers are deploying maturing workforce management, advanced analytics and flexible core technologies, often in new combinations, to achieve competitive distinction in their claims service and operational effectiveness.
4 Key Areas of Claims Innovation
Claims processing offers insurers a major opportunity to create competitive advantage. But carriers need to think of claims not as a cost, but as a way to provide distinctive customer service, says Accenture's Michael Costonis.
Analytics: Accident Fund Builds Through Teamwork
Along with consolidating its claims platforms, Accident Fund sees analytics as a key component of a strategy that puts the right tools in the hands of employees with the goal of achieving better results for customers.
P&C Insurers Must Move to a Customer-Centric Operating Model
To capture the full benefits of a changing environment, insurers must create customer-focused models that shift away from their traditional channel or product focus. It's a daunting task, but A.T. Kearney's Joseph Reifel discusses several simple ways for insurers to succeed.
CSC Releases BPM Offering to P&C Carriers
The system is powered by AWD, a business process management system built by DST Technologies and deployed by CSC at more than 120 insurance firms around the world.
CSC Introduces New BPO Offerings for Life Insurance
The initial offering, Life as a Service, is primarily designed for firms whose core offerings do not include basic life insurance products, such as duly authorized property and casualty writers with the need to provide life products for their distributors, as well as health insurers offering life products and life insurers seeking to ramp up new lines of business rapidly.
StoneRiver Announces Version 7.1 of Reinsurance Solution
URS v7.1, which adds support for a Microsoft SQL Server relational database streamlines navigation, reduces training time for first-time users, and provides a clear snapshot of workload for both individual users and companies.
Adaptik Introduces PolicyWriter Task Manager
TaskManager is designed to improve ease of doing business through agent and underwriter collaboration, afford greater visibility into workload allocation and improve efficiency and productivity, according to the vendor.