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Mobile Strategy: 8 Cool Insurance Apps Mobile strategy is a top priority for customer-centric insurers. Here are 8 apps that go outside the box to meet user needs.
Insurance & Technology's Top Discussions of 2014 The year's hottest topics revolved around social media, recruiting, telematics and the customer experience.
IBM, Apple Partnership Could Yield Trove of Insurance Apps The insurance industry is a prime candidate for better mobility solutions, says Mark McLaughlin, IBM's insurance global leader.
3 Ways Insurance Marketers Can Navigate the Technology Maze Now is the time to make sure you’re primed to run the race to have your project implemented.
Rural Community Continues Digital Push With Mobile The agriculture insurer, which has embraced the Internet of Things already this year, has broken into the mobile realm as well.
Allstate Restructures, Boosting Tech's Profile A new Emerging Businesses unit unites Esurance and connected car initiatives under one umbrella.
When Holidays & Healthcare Open Enrollment Collide Lack of transparency in health plans is enough to give most people heartburn.
State Farm, Edmunds Partner on Car Shopping App The CarCapture app allows prospective car buyers to take a picture of a vehicle for insurance and pricing information.
The Hunt for 'Extreme Digital' Discovers the Unexpected Insurers building advanced digital strategies may be seeking inspiration in the wrong places.
Bringing Annuity Compliance Fulfillment Into the Digital Era How can insurance carriers solve the single-digit e-consent dilemma for annuities?
MetLife Taps AT&T Exec for CMO Spot Esther Lee will lead global brand and marketing for the life insurance carrier.
Apple, IBM Help Insurance Agents Go Mobile The companies have partnered on mobile applications geared toward insurance professionals at the distributor level.
TIAA-CREF: What Digital Innovation Really Looks Like Joseph Sieczkowski, CTO of TIAA-CREF, says the model for how digital innovation can change a business is well documented, and financial firms can embrace it.
Internet Of Things: 3 Holiday Gifts That Will Keep CISOs Up At Night If you think BYOD policies will protect your infrastructure from the January influx of mobile hotspots, fitness trackers, and Bluetooth, think again.
Even Insurers' Best Customers Are Leaving Cost pressures and ease of doing business are leading customers to leave even insurers they like for better deals, according to EY research.
Common Strategies for Achieving Insurance Customer Centricity Eventually, insurers will need to position themselves to respond quickly to changing customer expectations in an increasingly digital and connected life.
Insurers Expect Arms Race to Acquire Tech Capabilities Accenture research reveals that digital startups related to the insurance industry are prime takeover targets by carriers.
Building a Marketing Enablement Platform for Insurance Insurers struggle with how to optimize their media spending across the lifecycle, as well as across the myriad interaction points used by the now-empowered consumer.
Mobile Health App Offers Discounts for Workouts The Pact Health fitness tracker raises or lowers employee deductibles based on their commitment to exercise.
New MetLife Underwriting Tool Aims at Ease of Doing Business Both field staff and customers benefit from the new QuickPredict tool, the insurer asserts.
Mitigating Mobile Risk: It’s Time for Action Traditional mobile security measures do little to address the risk presented by "leaky" mobile apps.
5 Insurance Lessons From Amazon.com Insurers have some examples of how big data can be used to meet customers' needs, increase brand visibility, generate more sales, and strengthen relationships.
Social Media in Finance: Process Is Key Traditionally impulsive social media campaigns can seem riddled with risk. Insurers should adopt a process-driven approach.
Humana Lets Customers 'Check Out' Premiums at CVS A partnership with the pharmacy's new bill pay program gives policyholders a retail outlet to make premium payments.
ACE App Mitigates Environmental Risk Its mobile and Web-based platform connects and supports policyholders facing environmental emergencies.
ACA Open Enrollment: Showtime For Health Insurance Sites During the next three months, consumers can sign up for health insurance during the Affordable Care Act open enrollment period. New technologies at health insurance websites aim to smooth the way.
A Plea to Insurers: Consider 'Co-Opetition' Let other insurers advertise to the customers you can't give a policy to. What do you have to lose?
Yes, Insurers Are Innovative At the Insurance & Technology Summit, insurers shared real-world examples of innovation and adaptation in an increasingly digital world.
Connect With Customers & Simplify Health At the 2014 Executive Summit, Humana's Ajoy Kodali shared lessons on tech influence and customer-centricity in health insurance.
Oregon Mutual’s Fowler Aims to ‘Futurize’ the Business CIO Bryan Fowler is leading Oregon Mutual Insurance on a journey that is helping the P&C carrier leverage data, modern core systems, and the cloud.
The Once & Future Insurance IT Leader Insurance & Technology’s 2014 Elite 8 CIOs have what it takes to lead in a changing and challenging business environment.
Becoming Customer-Centric, Not Product-Centric New technology can ensure that your customers get the products they require, rather than being force-fit into a product option that’s not right for them.
J.D. Power: Insurers Improve Customer Interaction in Claims The market research organization's latest Auto Claims Satisfaction Study says customer-centric strategies are raising insurers' stature.
Big Data: Helping Acquire Policyholders By combining first-party, third-party, and proprietary data, insurers are given the best possible view of a prospect.
The Need for an Intelligent Quote Engine in Life Insurance An innovative and effective quote engine, backed by the insight of distinguished experts, may enable more people to buy life insurance.
New York Life Boosts Social Savvy The adoption of new technologies addresses challenges in customer engagement and business growth.
HealthCare.gov: Lessons From Continuous Software Delivery A tight cycle of development, design, and testing is the best way to keep a big project (even a supposedly Agile one) from blowing up.
To Leverage Data, IT Must First Understand Its Purpose Insurers that understand and manage their data better are the companies that will compete and thrive in the world market.
HCSC Mobile App Aims to De-Stress "Centered" takes a holistic approach to stress management by combining the benefits of physical exercise and meditation.
Walmart Adds Health to Insurance Push The retailer has expanded its agency relationship to include health insurance quotes.
Digital Business Side Effect: Income Disparity At Gartner Symposium, MIT's Erik Brynjolfsson praises tech advancements such as self-driving cars, but says the real challenge is to make the digital economy translate into wider prosperity.
Losing Policyholders? The Solution is Ridiculous Insurers must do a better job of acting on voice of the customer data to identify problems in the customer experience, KPMG says.
How CIOs Can Help CMOs Take Technology Leadership From the InformationWeek Leadership Conference at Interop: Business units won't wait, so you may as well help them do things right.
Novarica: 40% of Insurers Planning Policy Revamp in 2015 Insurance technology spending overall is tracking with premium growth, reports the analyst firm’s annual survey.
Guardian Life Broadens Social Reach Financial representatives leverage content, compliance, and retention software to build relationships and grow business on social media.
Mobile Hot, Cloud Not in Financial Services A survey conducted by the Harvard Business Review in conjunction with Verizon looked at technology trends in various industries.
The Modern Water Cooler: Platforms for Customer Care & Retention The water cooler chat that created closer connection to what was going on with our company's customers in the past is not practical in today's increasingly mobile work environment.
Insurers Must Cultivate Relationships With Millenials: J.D. Power Online user experience is crucial in being attractive to the burgeoning Generation Y customer segment.
The Multi-Channel, Multi-Device Dilemma How can insurers provide customers with channel interaction choices without sacrificing service excellence?
Fight Insurance Price Sensitivity With Social Interactions Some insurers are shifting to a focus on the quality of the customers and their longer-term spending power.