Wikis Lead The Way
Having just checked out Novarica's recently published "Web 2.0 in Insurance: Finding Real Business Value Today and Tomorrow," I couldn't help but recall Humana's use of an internal Wiki to help customer service representatives share best practices with one another. (Nor could I help but notice the report's explicitly mentioned disdain for Second Life coverage. Ouch.)
Interestingly, the report found
Telematics Resurgence Predicted
Many social commentators claim that technology has already killed privacy and we just haven't noticed yet. As we begin to notice, will we be ready for Pay As You Drive? Will tough economic times push careful drivers over the Pay As You Drive edge? Will parents wanting to monitor their teen drivers be the thin end of the wedge?
For The People: Allstate's President of Social Networking
I recently alluded to Allstate Financial's creation of a "president of social networking" position and the appointment of Desiree Rogers to the position. I wondered aloud about just what Rogers' role would entail. Since I wrote that post, I've been able to interview Rogers for an Executive Close-Up article for an upcoming issue of I&T. And from the interview, I got the impression that Rogers, who is well known in the Chicago area for her community involvement, will focus her efforts on overall v
iPipeline Acquires COSS
iPipeline has acquired COSS Development Corporation and will provide an end-to-end offering for point of sale applications.
Rethinking Policy Admin Replacement
Despite the welcome availability of newer systems built on more open architecture, the industry mindset is still stuck on the "monolithic" mode. Carrier business and IT execs still think in terms of policy administration rather than the specific capabilities they need.