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News & Commentary
Content posted in February 2012
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Republic Companies Names New President & CEO
News  |  2/29/2012  | 
Joseph Mattingly had been SVP of insurance operations and president of insurance companies at Meadowbrook Insurance Group.
Loyal American Life Launches Agent Portal
News  |  2/29/2012  | 
The portal offers four supplemental health benefits.
Rep. Royce Confronts NAIC: Are You a Regulator or Not?
Commentary  |  2/29/2012  | 
Congressman takes on the NAIC for allegedly having it both ways as the organization attempts to insert itself in the Federal Insurance Office's oversight of the industry while enjoying the privileges of a private corporation.
FBD Insurance Finds Shelter From the Claims Storm
News  |  2/28/2012  | 
FBD Insurance replaces it legacy system and automates the claims life cycle -- just in time for a blizzard of new claims.
Would You Accept Premium Payments Through Facebook's App?
Commentary  |  2/28/2012  | 
Many people interact with their social networks through their smartphone. Are insurers prepared to adjust to that reality?
Prudential Names Joseph Hayes Group Insurance CIO
News  |  2/28/2012  | 
He had been a VP in the IT department for Prudential's annuities unit.
Northwestern Mutual Signs with Hearsay for Agent Social Enablement
News  |  2/28/2012  | 
The goal is to standardize distributors' interactions with prospects over social channels.
Claims Service: How to Win The Next Competitive Battle For Insurance Customers
News  |  2/27/2012  | 
Insurers are shifting their competitive focus from price to service. Aite Group's Stephen Applebaum recommends nine best practices for customer claim satisfaction.
UnitedHealthcare Launches Mobile App
News  |  2/27/2012  | 
Health4Me, which is available for iOS with an eye toward Android in the spring, allows policyholders to download their cards and locate in-network providers, among other things.
West Bend Mutual Selects Accenture Duck Creek
News  |  2/27/2012  | 
The P&C carrier will implement policy administration and billing software from the vendor.
CNO Names Chief Technology Officer
News  |  2/27/2012  | 
CNO names Chief Technology Officer; Sean Fallon will focus on IT strategy, architecture, application development practices.
MajescoMastek Introduces Producer Self-Service Portal
News  |  2/24/2012  | 
MajescoMastek introduces Producer Self-Service Portal, which extends vendor's Elixir Distribution Management offering to facilitate Internet communication and collaboration among agents, broker/dealers and carriers.
Insurers Need Robust Predictive Modeling to Meet Policyholders' Needs: E&Y
News  |  2/23/2012  | 
Ernst & Young's Global Consumer Insurance Survey reveals that consumers' desires are most easily met by organizations with robust data analytics capabilities.
TriZetto Debuts Version 5.0 of Its Enterprise System
News  |  2/23/2012  | 
Enhancements have been designed to meet the exigencies resulting from new regulatory requirements, such as ICD-10, and changes in Medicare and Medicaid, as well as a growing retail market, according to the vendor.
Interboro Completes Acquisition of AutoOne from OneBeacon
News  |  2/23/2012  | 
The resulting entity, Interboro Management Inc., will manage the operations of Interboro Insurance Company, AutoOne and AutoOne Select.
Koorosh Begian Named AXIS CIO
News  |  2/23/2012  | 
The former ACE Group and Combined Insurance technology officer will manage AXIS Capital's global IT organization.
Allianz Life Appoints Leader for Policy Admin Project
News  |  2/22/2012  | 
Jasmine Jirele is promoted to SVP of enterprise operations, leading operational and service processes including new business, in-force, operations controls, contact center, and related supporting functions, as well as one of the company's top initiatives: policy administration.
Chartis Combines Claims, Operations and Systems Under Single Management Team
News  |  2/22/2012  | 
Chartis combines Claims, Operations and Systems under single management team headed by Eric Martinez; goal is to help improve customer service and ultimately lower loss ratios.
Agencyport, Valen Partner for Predictive Analytics
News  |  2/22/2012  | 
Agencyport will incorporate Valen's InsureRight product into its portal platform.
Highmark Will Build Health Information Exchange with Verizon
News  |  2/21/2012  | 
The Pittsburgh-based health insurer's goal is fewer duplicative diagnostic tests, faster retrieval of clinical information, stronger safety measures and better coordination of care.
4 Presidents' Day Weekend Contracts
News  |  2/21/2012  | 
Insurers including RLI, Kentucky National and COUNTRY Financial inked deals with new technology providers this weekend.
Lincoln Financial Distributors Names First CMO
News  |  2/21/2012  | 
Richard Aneser's charge is to help the company's distributors grow their business.
Q&A: AXA Equitable CMO Amy Radin on Growth Through Customer Experience
News  |  2/21/2012  | 
Radin relates how technology will play a huge role in driving growth within a more multi-channel future for the life & annuities business, driven by changing demographics and customer behavior.
HHS Delays ICD-10 Deadline
News  |  2/17/2012  | 
The U.S. Department of Health and Human Services responds to increasing pressure from AMA and others to reduce regulatory 'burden' from the new medical billing coding system.
Making Metrics Work for You: 5 Tips from the Experts
News  |  2/16/2012  | 
Using key performance indicators to manage your IT resources isn't as easy as simply collecting data. It's what you do with that information that allows you to effect change.
Kiosk Lets Patients Give Feedback On Doctor Visits
News  |  2/16/2012  | 
Patients can use 'Wellby,' an ATM-like machine with a touchscreen, to answer survey questions and give feedback about a just-completed doctor's visit.
Foresters Selects iPipeline's iGO for US Sales
News  |  2/16/2012  | 
The life insurance carrier will use the platform with its independent producers.
Analytics: The Business Success You Need to Plan For
Commentary  |  2/16/2012  | 
Understanding how analytics will help insurers reengineer their business processes: once the analytics have been implemented, what next? How can insurers use analytics to change and optimize their business processes?
Insurance Companies Get Smarter About Project Management
News  |  2/16/2012  | 
Insurance companies are getting better at protecting their IT investments through flexible application of project management best practices and by aligning incentives to results.
How to Improve the Customer Experience With Customized Document Creation and Delivery
Slideshows  |  2/15/2012  | 
Customer experience has emerged as a powerful competitive differentiator for insurance companies, which have made improving the customer experience a top priority. Optimizing and customizing document creation and delivery has become an important part of this effort.
John Hancock Signs $25m Annuity Admin ITO Contract Extension with CSC
News  |  2/15/2012  | 
The six-year agreement includes licensing of the vendor's Customer Service Accelerator and the migration from a mainframe environment to a new z Linux platform.
HCL Technologies and Great American Insurance Group Ink Integrated IT, BPO and Infrastructure Management Services Deal
News  |  2/15/2012  | 
HCL Technologies and Great American Insurance Group ink integrated IT, BPO and infrastructure management services deal; Specialty P&C carrier expects to gain operational and strategic flexibility.
Independence Blue Cross Selects Medicare Analytics Provider
News  |  2/15/2012  | 
MedAssurant will help identify and address potential gaps in care and strengthen care coordination for the insurer's Medicare Advantage members.
Travelers Adds to Telematics Offerings for Fleet Customers
News  |  2/15/2012  | 
The carrier's IntelliDrive Fleet Safety Solutions offers assistance in gleaning context from telematics data.
PAS As a Launchpad for Improved Customer Experience
Commentary  |  2/15/2012  | 
A modernized policy administration platform provides the necessary launch pad for carriers to offer a variety of highly differentiated customer experiences and better respond to complex market demands.
5 Reasons Your IT Organization Went Over Budget
News  |  2/14/2012  | 
Cost overruns may seem like a fact of life in insurance technology, but there's no law that says you have to spend more than your budget. I&T identifies some easy-to-correct behaviors that can otherwise become budget busters.
Horizon, Highmark, Independence Blue Cross Acquire NaviNet
News  |  2/14/2012  | 
The health insurers partnered with health IT company Lumeris to buy the health communication network.
AXA Equitable Names Amy Radin to New Post of Chief Marketing Officer
News  |  2/14/2012  | 
In her new role, and as a member of AXA Equitable's executive committee, the former E*Trade chief innovation officer will drive the company's strategic focus on customer experience and brand awareness.
Why Is Insurance IT So Hard?
Commentary  |  2/14/2012  | 
The hardest thing about IT isn't programming skills. Rather, the stumbling blocks have much more to do with interpersonal skills, objectivity, organization, budgeting acumen and communications.
Insurers Must Rethink Vendor Relationships in the Cloud
News  |  2/14/2012  | 
Cloud-based technology solutions are proving to be a valuable new resource for insurance IT organizations seeking to do more with less. But getting the most from the cloud requires carriers to rethink vendor relationships.
Struggling Euro PAS Vendors May Boost Buyer's Market in North America
Commentary  |  2/13/2012  | 
EMEA-based core systems vendors have already wrested market share from their NA-based competitors, and the relative prospertity of the NA market may bring more vendors across the pond, according to a new report from Celent.
Interamerican Selects Clerity, Veryant for Mainframe Migration
News  |  2/13/2012  | 
The insurer is transitioning from a COBOL environment to Linux.
Oracle Counters SAP Cloud Plan With Taleo Bid
News  |  2/10/2012  | 
Responding to SAP's (delayed) SuccessFactors deal and's rapid growth, Oracle makes a $1.9 billion deal in the cloud-computing arena.
Why Do Insurance Companies Excel at Developing Women Executives?
Commentary  |  2/10/2012  | 
Insurance companies and other financial services companies dominate the National Association for Female Executives' 2012 Top 50 Companies for Executive Women ranking. What are insurers doing right for women executives?
Tadepalli's 10 Rules of Project Management
News  |  2/9/2012  | 
Republic Indemnity CIO Rao Tadepalli offers ten axioms of good project management that support an adaptive approach and an openness to good ideas.
Agency Management Systems vs. Carrier Portals: The Battle for Insurance Agents' Desktops
News  |  2/8/2012  | 
Where should carriers invest: in their own distributor portals, or in agency management system integration? Agent groups say all insurer transactions should begin and end in the AMS. But is that what agents really want?
3 Ways Insurance Companies Can Help Their Agents Compete in the Age of Direct Sales
News  |  2/8/2012  | 
With direct sales gaining in popularity, it's not easy to be an insurance agent. But carriers can help their distribution partners with these easy solutions.
Coventry Launches iPad Enrollment Platform from DRX
News  |  2/8/2012  | 
The health insurer's Medicare sales agents used the iPad Mobile Field Enrollment app.
SelectHealth Picks Landacorp Suite for Care Management
News  |  2/8/2012  | 
The nonprofit health carrier will use CareRadius to share electronic health data.
Donegal Insurance Group Leverages Technology to Attract Insurance Agents
News  |  2/8/2012  | 
Regional P&C carrier Donegal Insurance Group adopts world-class technology to provide its agents with best-of-class ease of doing business, reports vice president and CIO Sanjay Pandey.
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