IT Operating Models That Meet Today's Challenges
New IT operating model capabilities are enabling insurers to take on "sacred cow" topics that have plagued the industry. As insurers adopt these capabilities, IT professionals are enjoying greater influence and are making a greater business impact. IT does matter and these operating models are making a difference.
How Multi-line Insurance Companies Can Improve the Customer Experience
Capabilities within multiline companies are not owned by one organizational team, but may be spread across product lines. For example, the auto division may have its own payment capability, and the life division its own. To make matters worse, the "sales process" described above may also be different for the product lines. The result of process, capability and business silos, shows up as lousy customer experience.
Guidewire Debuts ClaimCenter 6.0
The new version of ClaimCenter features Claims Performance Monitoring, a visual display of claim health metrics that gives single-click, real-time access to actionable information to claims personnel users at all levels in a consistent and easy-to-use manner, according to the vendor.
Jackson National Life in Aggressive Hiring Mode
While other life insurance companies were tanking and laying people off, Jackson was holding course and hiring. In fact, hiring will be a high priority for Jackson's IT and operations organizations in the coming year.
John Hancock Launches Boston Marathon Twitter Site
Content for the site will include tweets on the perennial Boston Marathon sponsor's partnership with the Boston Athletic Association, the John Hancock Elite Athlete Program, its non-profit Bib Program, Employee Running and Fundraising Program, Marathon community initiatives, and additional Boston Marathon sponsorship news and information.
John Hancock Launches LTC Multi-Life Microsite
The www.GetMoreWithMultilifeLTC.com site include information and tools to help brokers and consultants navigate through the employer-sponsored LTC insurance benefits planning process.
Significant Aftershock Hits Haiti
Little news has emerged of further damage, but as reporter Robert Dougherty darkly noted in a spirit of concern for Haitians' plight, the event "can't be as bas as last week's quake, since there's much less to destroy now."
Technology Can Help Life Insurers Go Where the Customers Are
The retail industry has developed very sophisticated and precise models to evaluate where storefronts should be placed. Winning carriers will need to develop similar virtual market coverage models, leveraging analytics to determine exactly where to place sales capacity.
Lowenthal Leaves NYMAGIC CIO Post
Craig Lowenthal was hired by New York Marine and General Insurance Company to build up the carrier's IT organization and replace its legacy system.
On Data Mapping and Rumsfeldian Thinking
A, um, wise man once said, "There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we now know we don't know. But there are also unknown unknowns. These are things we do not know we don't know."
Microsoft: Hackers Used IE Vulnerability in Google Hack
More details are beginning to emerge as the technology community further investigates hacks that originated in China that targeted Google and other corporations. Yesterday afternoon, Microsoft announced that a vulnerability in Internet Explorer was exploited as part of the hacks.